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General Manager-All Boarding (Shared Services)
2 years ago
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Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.
Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.
We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.
Global role as part of the WES People organization, responsible for ensuring accurate and timely delivery of all boarding (Onboarding, Offboarding, People Master Data Management) processes to respective Worley Markets by partnering with People Service Provider and monitoring the process performance and supporting in the improvement opportunities from process & experience perspective.
- Support the WES People Tower in driving effective and efficient governance and ways of working between the Service Provider, Worley People Function and other cross-functional teams.
- Work closely with the WES People team and the Service Provider to ensure efficient, timely and accurate delivery of all boarding processes to the Worley Markets as measured by contractual service level agreements and supporting KPIs
- Drive continuous monitoring of Performance Metrics via SLA and KPI reporting and partner with the Vendor Management Office to report on Service Provider service performance
- Drive proactive engagement with the In-market People team (Operations Managers, Specialists, People Advisors) to effectively manage process issues escalations, identify pain points through RCA and drive sustainable action plans to course-correct
- Identify and drive continuous improvement initiatives within the newly transitioned outsourced People services, working in conjunction with Service Providers, Worley People Function, WES, GPOs and Continuous Improvement Leads
- Identify opportunities to improve processes upstream of the Service provider-managed processes to improve end-to-end employee experience and process effectiveness
- Define, Design, and implement a process control framework for all boarding processes
- People service governance and performance reporting operationalization
- People process escalation handling/ issue resolution
- People process continuous improvement and standardization
- Manage requests for changes to processes and new services specific to the process tower and geographical area
- 10+ years in Hire to Retire of Shared Services / GBS / Outsourcing Service Delivery Experience in large complex global organizations or large global providers. Must have worked in or with KPOs/BPOs
- Deep domain knowledge of the Hire to Retire process landscape with specialisation in at least 2 of the below-mentioned areas:
- Global Onboarding Processes, Practices & Benchmark
- Global Offboarding Processes, Practices & Benchmark
- Overall People Master Data Management
- Hands-on experience with Oracle HCM & ServiceNow. (Preferred)
- Ability to work with Service Providers to ensure effective service performance in line with service level agreements
- Flexibility in working in different time zones as and when support is needed, given the global nature of the role
- Strong change management and effective project management skills
- Strong influencing skills and the ability to effectively negotiate and balance the needs of critical stakeholders.
- Excellent verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior executives