The General Manager, Shared Services would be responsible for providing corporate services and operational strategies aimed at enhancing organisational effectiveness.

• Manage shared service functions, which include IT, Procurement, Admin, Treasury Operations and Management Reporting
• Develop and maintain strong work relationships with internal stakeholders to foster collaboration amongst departments and support organisational goals.
• Develop and implement strategies to optimize shared services efficiency and effectiveness.
• Drive, continuous improvement initiatives to enhance processes, service delivery and reduce costs.
• Manage the budget of the department and allocate resources to the various functions.
• Collaborate with Heads of Departments to understand their needs to proffer the best solutions.
• Lead cross -functional teams for optimal performance.
• Develop and monitor performance metrics to measure the effectiveness of shared services.
• Ensure compliance with relevant regulations and company’s processes, procedures and policies.
• Generate periodic reports and top management on shared services performance and initiatives.
• Provide quality leadership and mentorship to team members.
• Carry out other tasks that may be assigned by the line manager.

Skills and Competencies

• Business & Industry Knowledge Strong leadership and People Management Skills
• Strong understanding of IT, Procurement, Treasury Operations, Admin and Management reporting processes
• Excellent Communication (Verbal and written)
• Project Management Stakeholder engagement and management
• Knowledge of relevant regulations and compliance requirements
• Strong analytical skill and attention to details.
• Demonstrated ability to manage projects and priorities in a fast – paced environment.

Education and Experience

• Bachelor’s degree in the Humanities, Management Sciences, Finance, Information Technology, or related field.
• MBA or a master’s degree in a relevant discipline would be an advantage
• Professional certification in PMP or a related discipline would be an advantage
• Proven experience in a similar role with a minimum of 15 years