The GBFS Site Head is the SunPower Philippine entity head and responsible for building and development of the Shared Services supporting the global operations of SunPower. This currently includes Audit, Customer Care, Finance, IT, Human Resources, Operations and SunPower Financial. The role will be the one to devise the Global Business and Finance Services’ operations in collaboration with the functional leaders and ensure that all systems and processes necessary to support its operations and objectives are in place. This role will also directly manage staff that is responsible for Employee Health & Safety, Facilities, and Admin support to the Philippines employees. You will manage diverse business functions and establish mechanisms to monitor and manage multiple functions, work with domestic and international stakeholders, internalize and champion the company’s culture, and function effectively in a globally matrixed structure. You will collaborate on the development of strategic plans, translating those plans to tactical deliverables, and effectively manage through others.

This role will be based in our Global Business and Finance Services HQ located in the Biñan City, Calabarzon, Philippines and will report to the Chief Operating Officer of SunPower.

• Collaborate with senior and executive management in the US and PHL to provide visionary leadership and management of the organization’s operations and shared service functions, to ensure the overall performance and achievement of SunPower’s vision, strategy, and strategic plan.
• Set long-term strategic direction for the operations and shared service functions, anticipate key trends, opportunities and vulnerabilities and position functional support to ensure the company’s infrastructure and systems are stable and supports the demands of current programs and future growth.
• Partner with Site Senior Leadership team in developing programs and initiatives to increase team engagement that are aligned with the company’s philosophy
• Foster a culture where employees feel respected, supported in speaking up and are personally invested in the success of the organization.
• Contribute to leadership, values, culture and decision-making through active collaboration and partnership with the Executive Leadership Team and Senior Leadership Team.
• Improve operational effectiveness by overseeing and developing support services and extending these services to be fully global, inclusive of Audit, Customer Care, Finance, IT, Human Resources, Operations and SunPower Financial.
• Ensure accountability and support administrative functional areas and the Executive Team by strengthening organizational dashboards and reports, use of data, and trends analysis to measure organizational progress and determine the overall health of the organization.
• Employ an effective, diplomatic, and influential communication style that works across a wide range of teams, countries and cultures to gain support and implement positive and successful change initiatives to improve overall processes and systems.
• Provide key data and information for the ELT and SLT to make complex organizational and strategic decisions based on the right analysis, synthesis, and interpretation of data and trends.
• Ensure the SunPower Philippines entity’s (Regional Operations Headquarters) compliance to all statutory requirements, mitigates any legal exposure and maintains the entity’s legitimate operations
• Implement SunPower corporate policies and procedures, including but not limited to, Company Code of Ethics & Conduct, Information Security, Insider Trading, and Communication.
• Develop policies, procedures and organizational strategy and structure for GBFS (Global Business and Finance Services) within the framework of corporate policy and legal requirements.
• Partner with HR in implementing human resources programs such as Diversity, Equity & Inclusion, Talent Acquisition and Planning, Talent Management, Compensation and Benefits and Employee Services. Help develop, model, and mentor senior leaders to attract and retain talent.
• Oversee day-to-day operations of the EHS (Environment, Health, and Safety), Facilities and Admin services organization including internal stakeholder communication, budgeting, resource allocation and rationalization, performance metrics SLA (Service Level Agreement) establishment and monitoring, team structure and personnel management, and vendor/partner sourcing relationships.
• Lead, Implement and manage the Business Resiliency Program to ensure that the organization is prepared to continue operations during disruptive events.
• Responsible for the efficient use of the organization’s office space including developing space utilization plans and coordinating space assignments.
• Responsible for evaluating process design and effectiveness and aiding in assessing potential technology solutions within scope of responsibility. Work in conjunction with functional managers and IT on all system design efforts.
• Ensure GBFS processes are well documented, aligned with policies and procedures and compliant with regulations and internal controls.

• Educational Background: Bachelor’s degree, higher education qualification, or equivalent experience.
• Work Experience: Minimum 15 years’ experience in managing processes and organizations, including customer care operations, finance & accounting functions, human resources, and back-office functions in a shared services/business process outsourcing global organization; Minimum 10 years’ experience working in multi-national/cultural environments.
• Skills/Competencies: Demonstrated ability to build high performing, nimble, and agile organizations through effective processes, shared support services and systems for global operations.
• A broad enterprise-wide view of the business and varying degrees of appreciation of strategy, processes and capabilities, enabling technologies and governance.
• Outstanding leadership, facilitation and problem-solving skills. Ability to effectively collaborate and influence at all levels of the organization. Drive decisions through metrics and data.
• Experience working in fast-paced, high-growth, and results orientated environment that demands excellence
• Proven capability to work cross functionally in a matrix environment; can deliver results through others not under direct governance, including managing a remote call center and a dispersed global team
• Ability to succeed in a highly collaborative team environment with multiple in-flight initiatives and stakeholders
• Experience with budgeting, forecasting, reporting and analysis.
• Excellent oral / written communication and interpersonal skills
• Ability to manage multiple and competing projects / priorities
• Ability to define new models and processes from the ground-up and operate at scale
• Strong analytical skills – the ability to monitor performance and identify trends and then make appropriate adjustments to strategy and execution.

OTHER PERTINENT INFORMATION

• This is a full-time employee position
• Candidate must be willing to work in Binan Laguna
• Candidate must be legally entitled to work and reside in the Philippines
• Candidate must be willing to render overtime as business requires (weekends, US/PH holidays)
• Candidate must be flexible to work on a night shift schedule supporting North America region
• Candidate will be on hybrid work arrangement (combination of onsite and remote work)
• Tool of Trade: Laptop/Desktop, Extended Monitor, Headset (as needed)