The GBS Regional Lead is accountable for managing GBS Shared Service Center activities.

• Builds and owns the GBS improvement roadmap for GBS owned activities in the region
• Defines and manages the SLAs between the GBS retained organization, BPO provider
• Owns and reports on Shared Service Center KPIs and SLAs
• Manages key personnel reviews and any changes in key GBS personnel
• Owns GBS related regional projects
• Manages the execution of operational activity across the shared service center
• Oversees the execution of close across the GBS service towers in region ensuring timely and quality execution.
• Manages GBS Shared Service and BPO staff that are executing GBS activities
• Liaises closely with the regional Executive Financial Director and key stakeholders in region on the following activities:
  •  Defining and managing SLAs and OLAs between GBS and the Business Units and Corporate Functions
  • Identifying projects and improvement initiatives for inclusion on the overall GBS roadmap for the region.
• Supports transition of activities into GBS that are in scope for GBS service delivery.
• Leads process improvement and transformation of services for GBS in scope activities (on-going and future projects) across multiple global entities.
• Identifies and helps drive resolution of GBS-related issues that have an impact on the business and alerts the corporate controlling team and Executive Finance Director of any issues
• Leads benchmarking activities and continuous assessment of GBS process performance measures, driving measurable improvements over time
• Provides excellent customer service to key stakeholders ensuring proper execution across the defined GBS service catalogues
• Drives continuous improvement through collaboration of thought, innovative ideas, and proactive behavior

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