The Global Capabilities Center (GCC) Country Manager will lead and manage the operations of the company’s GCC in Philippines. This role is responsible for ensuring the GCC delivers high-quality services across various functions, aligns with global strategies, and drives the continuous improvement of processes. The GCC Country Manager will also be a key liaison between the global leadership team and the local GCC, ensuring alignment on business goals, cultural integration, and operational excellence.

Strategic Leadership:

• Develop and execute the strategic plan for the GCC in alignment with the company’s goals.
• Lead the expansion and scaling of the GCC’s operations to support North American business needs.
• Work closely with global leadership to identify and implement new capabilities and services in the GCC.

Operational Management:

• Oversee the day-to-day operations of the GCC, ensuring efficiency, effectiveness, and quality of service.
• Manage budgets, resources, and performance metrics to ensure the GCC meets or exceeds its targets.
• Drive process improvements and innovation to enhance service delivery and operational efficiency.

Team Leadership:

• Build, lead, and mentor a high-performing team, fostering a culture of collaboration, innovation, and excellence.
• Develop talent and succession plans to ensure the GCC has the capabilities to meet future demands.
• Promote a positive work environment that attracts and retains top talent.

Stakeholder Management:

• Serve as the primary point of contact between the GCC and global leadership, ensuring alignment on strategic priorities.
• Collaborate with cross-functional teams globally to ensure seamless integration of services and alignment with global processes.
• Build and maintain strong relationships with key stakeholders, including local government and regulatory bodies, as necessary.

Compliance and Risk Management:

• Ensure the GCC operates in compliance with all local and international laws, regulations, and corporate policies.
• Identify and mitigate risks associated with GCC operations, including business continuity planning and crisis management.
• Regularly assess and report on the performance, risks, and opportunities of the GCC to global leadership.

Cultural Integration:

• Promote and integrate the company’s global culture and values within the GCC.
• Ensure the local team is aligned with and committed to the company’s mission, vision, and strategic objectives.

Education:

• Bachelor’s degree in Business Administration, Operations Management, or a related field or equivalent years of related experience; an MBA or equivalent advanced degree is preferred

Experience:

• 10+ years of experience in managing large-scale operations, preferably in a Global Capabilities Center, Call Center, Shared Services, or Business Process Outsourcing (BPO) environment
• Proven track record of leadership in a multi-national or global organization
• Experience in managing teams across different functions such as Accounting, Finance, Human Resources, IT, Engineering, Customer Support and Operations.
• Working knowledge of Philippines employment laws and customs

Skills:

• Strong leadership and people management skills with the ability to inspire and motivate a large, diverse team
• Excellent communication and stakeholder management skills
• Strategic thinking and the ability to align local operations with global objectives
• Strong financial acumen and experience in budget management
• Ability to navigate and manage compliance and regulatory requirements