The Change Director at Haleon Business Services (HBS) will hold a crucial global leadership position pivotal in steering and articulating significant organizational transformations as HBS evolves into a multifunctional business services entity. This role involves comprehensive accountability of change management processes for HBS and driving the change agenda. It involves working closely with key partners in business, change and communication – both at the group level and in various business units/ functions, as required.  It involves ensuring smooth transitions and alignment among all stakeholders during HBS’s transformation journey.

The role will include devising, managing and executing change effectively with various internal and external audiences. The change management director will demonstrate a high level of independence and leadership, with significant focus on stakeholder management, change management, and strategic communication. Furthermore, the Change Director will develop, manage, and bolster the implementation of HBS’s vision and strategic initiatives by mobilizing teams both within and external to HBS through various change initiatives. These will be closely related to the various change initiatives, and the communication, culture, and people agenda related to these changes.

By supporting the HBS Service Development, Partner Relationship Management (PRM) and Region-country transformation teams, the role is required to support successful business transition and ultimately transformation through buy-in to, and adoption of, the multi-functional enhanced business processes that HBS will be delivering and the Continuous Excellence framework it is putting in place. This in turn will help mitigate risk of disruption to the business at Go-Live and put in place mechanisms to support in-country (& in-region) benefits realization.

The jobholder is responsible for ensuring that Region-Country & Functions Business Transformation/Change Management Leads and their change teams identify and assess, amongst other things, change impacts, business readiness and stakeholder related barriers and drivers for change. As a result, these teams will be expected to jointly formulate plans to support the engagement and knowledge development processes critical to generating buy-in, capability and capacity for successful and sustainable performance improvement.

As the range of HBS services extends to multi functional, value add and complex digital solutions and services, the role will increasingly involve engaging with business leaders to challenge them to increase the scale of activities that HBS delivers to the business and allowing them to focus their time on winning in market.  This will be done alongside the PRM/Business partnering teams and Service Development.

This role will liaise and work very closely with the communications colleagues in the Corporate Affairs team, especially with the communications partner for HBS. Collaborating closely with senior leaders, the director will provide expert advice on change management within their improvement programs, aiming to ensure that the wider HBS and involved teams and colleagues are excited, engaged, and well-prepared to advance the HBS strategy.

• Strategic leadership: Act as a senior global leader within HBS, formulating and executing strategies that effectively communicate and manage change across various stakeholder groups.
• Stakeholder engagement: Develop and maintain robust relationships with key internal and external stakeholders, addressing concerns, managing resistance, and ensuring alignment with the HBS transformation goals. Spanning from the HET, to the Functional LTs, and the BUs LTs as well as HBS Global and regional LTs.
• Communication strategy: Design and execute detailed communication plans that clearly articulate the change journey to all levels of the HBS and larger organization, ensuring clarity, engagement, and positive reception.
• Change management execution: Oversee the integration of various functions into HBS, ensuring smooth transitions. Implement change management initiatives that promote adaptability and foster a culture of innovation within the organization.
• Risk management: Identify potential risks and challenges associated with HBS related changes and develop effective mitigation strategies.
• Evaluation and adjustment: Monitor and evaluate the effectiveness of change initiatives, adjusting strategies as necessary to ensure successful outcomes.
• Team and program development: Work closely with relevant teams to build capability on communications, engagement, cultural development, and capability enhancement, ensuring these initiatives align with HBS’s strategic objectives.
• Corporate affairs collaboration: Liaise with corporate affairs to manage external implications of internal changes, including potential redundancies and rationalizations.
• Expert guidance and Education: Provide expert advice and support to leaders across Haleon and HBS on best practices in change management and communication. Educate key stakeholders and colleagues and helping build the ‘change’ muscle.
• Strategic contributions: Contribute to the senior leadership team, offering strategic insights and recommendations that drive organizational success.

Key Relationships

• Key member of the HBS Global Leadership Team: Head of HBS and HBS LT – With HR, Continuous Excellence and Program Management
• Key member of the Group Corporate Affairs Team – Strong interactions and relationships with Communications colleagues in this team
• All Functional leaders and their LTs
• All Regions/BUs leaders and their LTs
• All Capability Centre Leads and their LTs
• Forming and leading the Change SteerCo for HBS
• Key communications and change colleagues across locations and functions
• Global Learning Managers covering the functions managed in HBS

• Bachelor’s degree; Master’s degree preferred.
• 15+ years of experience in change management, organizational development, or related fields, with a focus on large-scale transformations. Experience in a HBS environment preferred.
• Proven track record of successfully leading change initiatives in complex organizational environments.
• Strong understanding of organizational structures and dynamics, particularly in transitional phases.
• Significant Experience and proven track record working with C-level executives and senior leadership teams across regions and functions.
• Experience of multi-functional, multi-cultural and multi-location interactions and nuances.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Advanced knowledge and proven track record of change management methodologies and best practices.
• Proficiency in analysis and reporting of data to objectively measure the impact of change initiatives.

Competencies Required

• Strategic thinking: Ability to develop and implement long-term strategies that align with HBS goals.
• Leadership & Influencing: Strong leadership skills with the capacity to influence and guide others through periods of change.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor messages to diverse audiences.
• Stakeholder management: Adept at building and maintaining relationships with various stakeholders, including those resistant to change.
• Adaptability: Flexibility to adjust strategies and approaches in response to evolving organizational needs.
• Problem-solving: Strong analytical and critical thinking skills to address complex challenges.
• Emotional intelligence: High level of empathy and interpersonal skills to navigate sensitive situations.
• Independence: Ability to work autonomously and make decisions with minimal oversight.
• Change management expertise: In-depth knowledge of change management principles and practices.
• Business acumen: Strong understanding of business operations and the ability to align change initiatives with business objectives.