The Global HR Services Lead is a pivotal role within our HR team, responsible for operational leadership and direct involvement in scaling up of HR processes which constitute complete employee journey at PCF, including: onboarding, employee relations, compensation, benefits, contracts administration, immigration, mobility, compliance and offboarding.

We are looking for a person with exceptional work ethic, attention to details, eager to work in multiple time zones, geographies, languages and cultures, and when needed, is ready to directly (hands-on) engage in all global shared services activities to ensure timely and accurate realization of Team’s obligations towards employees.

• Ensure that personnel administration and payroll services are processed in accurate and timely manner, in accordance with established policies and procedures along with all legislative compliance requirements.
• Establish quality control procedures to ensure all data and documents delivered by the Team to internal or external stakeholders, are following zero-error policy.
• Monitor daily team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Establish, monitor and work towards continuous improvement of all employee journey processes and best practices across all jurisdictions PCF operates in.
• Ensure the timely and accurate data maintenance and administration of HR systems.
• Ensure all HR related inquiries from PCF employees are served in timely manner, providing up-to-date and accurate information.
• Build and maintain long-term, working relationships with key stakeholders, to ensure HR Shared Services Team success, including: Recruiting, HR Business Partners Team, Studio Heads, IT, Legal and Compliance.
• Maintain confidentiality of any personal, payroll, and other employee information is secure.
• Analyze market trends, internal metrics and benchmarking data to provide recommendations for changes in HR programs.

• 10+ years of progressive experience in HR Shared Services, focusing on managing employee journey, including: onboarding, employee relations, compensation, benefits, contracts administration, immigration, mobility, compliance and offboarding.
• Proven track record of building or scaling up effective HR Shared Services Teams that support growing organization.
• Demonstrated leadership experience, including the ability to lead by example, mentor, and develop a high-performing team, create positive and effective working relationships across organization, at all levels.
• In-depth knowledge of labor laws, immigration regulations, HR best practices, and total compensation analytics methods.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent attention to detail and accuracy in managing personal data, contract details, regulatory documents, and internal messages.
• Tech-savvy with HRIS systems.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across different departments and geographies.
• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or relevant certifications (e.g., SHRM, HRCI) is a plus.
• Experience working in a multinational corporation is preferred.
• Experience transforming HR Shared Services for prior start-up environments is preferred.
• Fluency in English and Polish