For a large scale HR Transformation Initiative, we are looking for a temporary Global Workforce Administration Lead to join a project team transitioning and standartising a wide range of services.

• Establish, in conjunction with the respective internal leaders, future operational / delivery standards for WFA services, ensuring an aligned approach between internal and external service delivery.
• Serve as a subject matter expert for the Workforce Administration discipline and related technologies.
• Guide and coordinate the activities of the regional SME, ensuring a common approach in service transition to the new vendor.
• Ensure consistency in the future service delivery by aligning, if possible, the processes and services in transition, working in conjunction with the GPOs and the process optimisation workstream.
• In conjunction with the SMEs and the vendor, ensure that processes in transition are documented.
• Help create, based on the output of the service transition efforts, the future roadmap for service and process optimisation.
• Together with the Change & Communication Workstream, help raise awareness amongst the internal stakeholders and the HRSD team regarding the new service delivery model and processes.
• Provides input regarding the set up of future roles based permissions and security groups, seeking input from the BAU HRSD team as required.
• Contributes to the deliverables of the Process Optimisation workstream with knowledge and expertise regarding various WFA / Recruitment / Learning administration processes
• Support where required the Contact Center Lead, leveraging subject matter expertise in metrics, reporting and data analysis to determine the future BAU metrics and dashboards
• Seek opportunities to improve and develop future BAU processes and procedures, including maintaining Best Practice documentation and communicating changes to appropriate audiences.
• Provide guidance and support to HR teams and business partners, promoting a customer-centric approach and effective HR service delivery.
• Contributes to establishing the future vendor monitoring and governance process.

• 10+ years of experience is Shared Services / Operations
• In-depth knowledge of HR processes, systems, and best practices, with a strong understanding of global HR regulations and compliance requirements.
• Proficiency in managing end-to-end HR processes (WFA / Recruitment Admin) and implementing HR system solutions.
• Continuous learning mindset to stay updated with changes in global HR regulations, emerging technologies, and best practices.
• Experience in leading or co/leading large transitions and / or transformation programmes.
• Solid understanding of HR processes
• Experience in working across regions / on a global scale
• Knowledge of Workday and ServiceNow is desirable