We’re looking for a Global People Services Manager to join our People Operations team. This role is accountable for driving efficiency and transformational change within the people shared services. You will be tasked with leading a team that provides exceptional support services to all global clients. You will drive operational efficiency to exceed service delivery expectations while delivering high quality outcomes. This is a hands-on role and will act as a SME to the business connecting policy, process, and systems.

• Lead teams based in Philippines and Chile that provide comprehensive employee lifecycle administrative and advisory services.
• Work to centralize then eliminate transactional and advisory work through automation to allow focus on Tier 2 high value add services.
• Support continuous improvement in quality and performance by minimizing transactions, leveraging technology, automation and partnering with industry leaders to improve cost-to-service and the customer journey. Support the development of Service Level Agreements (SLAs) that create a clear, effective service partnership.
• Lead and project manage the delivery of projects. Drive process innovation, and technical enhancements each time.
• Analyze complex business processes, identifying areas for improvement, and developing strategies for enhancing efficiency and effectiveness.
• Superior analytical skills to interpret complex information from numerous sources, prepare and present analysis and reports to measure the success of the team to achieve business solutions.
• Superior interpersonal, influencing and negotiation skills with experience engaging and influencing stakeholders to build on our partner model to improve user experience ad engagement, with the ability to communicate the rationale for change and influence and achieve optimal outcomes.
• Lead and mentor the team to develop their skills to transition to Tier 2 services while maintaining high levels of accuracy, quality, and performance.
• Handle escalations and provide mitigation and action plans.
• Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements
• Provide regular reporting on compliance and efficiencies for the team.

• Solid experience in HR operations, ideally shared services, with at least 2 years in a management or leadership role.
• A compassionate leader with a history of proven results in a fast-paced environment and overseeing remote teams.
• Demonstrated experience in HR process improvement with a history showing curiosity and thought leadership to drive innovation and increase technology adoption and ROI across projects.
• Possess a comprehensive understanding of HCM systems, ideally Oracle or similar.
• Advanced communications skills and stakeholder management (engagement, influence and ability to negotiate)
• Demonstrate resilience, tenacity and problem-solving skills to meet aggressive project deadlines while maintaining high-quality outcomes.