At City Storage System, we’re dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, minimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B operators to initiate and expand their culinary ventures, be it a restaurant or a flourishing food delivery enterprise, while simultaneously collaborating with enterprises to transform their restaurant businesses into more integral parts of everyday life through our innovative cloud kitchens model.

• Provide strategic and operational direction of HR Shared Services including defining the operational model, process design and improvement, systems work and technology, budgets, vendor selection, and talent management
• Design and deliver a best-in-class service for our internal and external customers. Build a strong team, multi-skilled in all aspects which is highly motivated and engaged.
• Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the Shared Services Operating Model
• Provides leadership and ownership in determining SLA, determining control standards, and identifying issue escalation matrix
• Design and successful delivery of processes, as well as leading the progression of the function and the broadening of the scope of services provided
• Statistical reporting to internal management and external agencies
• May be accountable for selecting and managing outsourcing vendors
• Typically manages a department or small unit that includes multiple teams led by Managers and/or Team Leaders.
• Requires the ability to influence others to accept practices and approaches, and the ability to communicate and influence executive leadership.
• Partner with the Project Management Office on programs, and projects leading towards world-class employee and new hire experience

• 10-15 years of relevant experience in people operations or shared service fields.
• Proven experience in a fast-paced start-up environment. Fast leader. Adaptable to changes and challenges.
• Change improvements experience. Ability to prioritize, push for desirable results, and delegate.
• Ability to adopt standard processes while applying customized approaches based on different cases.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational and analytical abilities.