This role will report to the Global Director – Procure-to-Pay and will be responsible for overseeing the Accounts Payable’s operational delivery of invoice processing for WV Offices globally.

Operational Management

• Lead operational delivery of “follow the sun” invoice processing strategy, ensuring all invoices are recorded according to the Service Level Agreements.
• Identify, develop and deliver solutions to improve invoice transaction processing efficiency by analyzing volumes, KPIs, types of payments and other metrics to identify any weakness and take action to address and improve scores.
• Ensure process continuity – cross training, disaster recovery, backup capacity

Stakeholders Engagement

• Maintain positive, collaborative relationships with all customers – have regular interaction to share performance results and seek feedback
• Leverage the use of PowerBI to discuss global SLAs to customers. Seek opportunity areas to improve scores.
• Proactively manage customer feedback – prioritize issues and keep stakeholders informed of status
• Positively influence and partner with the SOs, NOs, and BUs to effect change, share best practices, leverage processes and automation, training, and employee development

Continuous Improvement

• Report to Global Director: Procure-to-Pay on any incidents identifying corrective and preventative measures to ensure no similar incidents occur. Take action to implement preventative measures and ensure team is aware and adhering to any new measures.
• Proactively identify improvements in the invoice processing to drive more efficient and less costly processes while taking into account customer feedback. Prepare change request for the Provision Governance Group (PGG) to recommend new processes while identifying and mitigating risk. Ensure recommendations are consulted and agreed with others affected teams such as Business Support Desk, R2R, Business Intelligence, Supply Chain, etc.
• Promote and encourage innovation within the team fostering a positive change culture within the team.

Supervisory Responsibility & Risk Assessment/Analytics

• Acts as hiring manager for the global payments processing team; actively conducting workforce planning to ensure positions are filled promptly, leave is evenly distributed and there are no staffing gaps.
• Help to drive benchmarking studies and competitive intelligence assessments across P2P, including ongoing target setting

• Bachelor degree (preferred fields of study – finance, accounting, or business management). Master’s degree will be an added advantage and will be preferred (preferred fields of study – finance, accounting, or business management)
• Knowledge of the Source-to-Pay (S2P), with a focus on Procure-to-Pay (P2P)
• Strong communication skills, creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
• Minimum of up to 6-7 years progressive experience in accounting, finance, procurement payments or related fields, in a complex, international organization (preferably in an INGO context)
• 5+ years of P2P experience
• Experience driving change and improving end-to-end process
• Demonstrated experience with analysis and problem solving
• Cross cultural and international experience
• Experience on SunSystem and Coupa

Preferred:

• Lean six sigma greenbelt or at least working towards getting certified
• Certified Accountant or similar qualifications