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• Lead a global team across several areas in several countries, functions and employee levels
• They will be responsible for the design, implementation, and optimization of a strategy focused on providing stakeholders with the performance, insight, experience, data and analysis needed to guide the business forward
• The ideal candidate will have experience working with large, complex data sets, experience in the technology industry, exceptional analytical skills, and experience in developing technical solutions.
• Communicate scope, changes and numbers clearly.
• Thinks and acts effectively using various information sources and makes optimal business recommendations
• Works with and influences other Data and Analytics groups and functional areas in defining methodology, procedures, or systems.
• Synthesizes recommendations and programs from functional knowledge and available data to a global GBS view
• Continuously expands technical knowledge in own and related disciplines and functional areas. Keeps abreast of new techniques and procedures and applies them, when applicable, to problem solutions
• Act as day-to-day escalation point for all supported business units
• Own and ensure execution of SLAs, customer satisfaction and metrics
• Help prepare operational/executive weekly/monthly/ad-hoc reports
• Identify and prioritize continuous improvement and “innovations” suggestions brought forward
• Advise the business on best practices and available tools to manage business processes and other strategic initiatives
• Prepare presentations for the team and senior management highlighting performance in an easy-to-understand, executive-ready manner.
• Help prepare operational/executive weekly/monthly/ad-hoc project dashboards for all supported functions

Performance Management and Operational Analytics:

• Collaborate with cross-functional stakeholders to understand their business needs, formulate a roadmap of project activity that leads to measurable improvement in business performance metrics/key performance indicators (KPIs) over time.
• Partner with the global operations team to understand the nuances of each business, region and product to best provide support to their business and provide meaningful insights
• Partnering with GBS stakeholders to provide ad-hoc and operational reporting, and to enable sound data-driven business decisions to shape impactful outcomes
• Create executive ready presentations (Quarterly Business Reviews) leveraging Tableau/Power BI for content highlighting performance in a digestible format for business partners

Big Data Strategy and Business Intelligence As a Service

• Build and manage a team of Biz Analysts, Financial Analysts, Data Engineers, and Data Scientists to develop weekly/monthly/quarterly operational dashboards and presentations with in depth analysis, insights and recommendations to tell the story behind the numbers
• Lead transformation of operational reporting from descriptive/diagnostic analytics to predictive and cognitive analysis.
• Optimize Data Visualization strategy utilizing Power BI/SAC/ Tableau Dashboards to provide reliable insights on key metrics and enhance GBS stakeholders user experience.
• Work closely with the Enterprise Data and Analytics Office and other teams on data architecture and data warehouse to execute business intelligence solutions
• Create executive ready presentations (Quarterly Business Reviews ) leveraging Tableau/Power BI for content highlighting performance in an a digestible format for business partners
• Determine ways of simplifying/automating reporting methods for both GBS management, and stakeholders

Value Realization

• Create and drive value streams for GBS customers from the initial request/transition through value realization (NPS, ROI, Payback, Cost Savings/Avoidance)
• Articulate the benefits and estimated ROI for each initiative including value realization

Customer Success

• Be the liaison between operations and the business stakeholder on ensuring customer needs are incorporated in the operations and feedback is collected
• Develop a success dashboard for all stakeholders internally and externally with benchmark targets

• BA/BS degree or equivalent experience in Finance, Accounting, Business Management, Data Sciences, Engineering or similar.
• Created a culture of enabling the business as well as a culture centered on the company’s mission.
• Ability to empower a team and align them to the mission of the overall company while achieving goals set within the financial operations group.
• Tableau, Power BI, SAP Analytics experience and training is required (certification a plus),
• Ability to support and drive innovation as well as efficiencies across the organization.
• Experience within relevant vertical markets highly regulated, i.e., financial services, travel, healthcare, etc.
• PMP certification is a plus
• 10-15 years experience in data analytics and business intelligence.
• Prior Shared Services/GBS experience, working in a global, complex and matrix organization as well as working with outsourced providers or management consulting firms is a must.
• Significant previous experience in a hands-on, data-focused role; familiar with Advanced SQL skills and/or basic-to-advanced python skills
• Extensive experience with data architecture and applying advanced analytic disciplines, methods and techniques
• Prior experience in customer success types of role is a plus
• Proven ability to link complex solutions to business strategies is required.
• Ability to work in a fast paced, collaborative environment.
• Values and focuses on talent development and empowers the team to grow while supporting them to do so.
• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Continuously expands technical knowledge in own and related disciplines and functional areas. Keeps abreast of new techniques and procedures and applies them, when applicable, to problem solutions
• Analytical with excellent problem-solving skills