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Global Solution Expert HR
1 year ago
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The Global Solution Expert HR will be responsible to design and build E2E global processes and solutions for employee administration area to provide efficient, customer focused and simple solutions and services to Xylem employees.
- Responsible for the design and performance of relevant E2E processes in adherence to service levels & policies and procedures, update documentation
- Monitor and improve performance (KPIs) for relevant end-to-end global processes against operational targets and take action to resolve gaps (efficiency)
- Collect information on current and future external market trends and feed into CI initiatives, lead innovation, manage change requests
- Run continuous improvement cycles to challenge the status quo – identify and implement process improvement opportunities for relevant E2E process areas in close collaboration with People Operations, Str. HRBPs and COEs as relevant
- Ensure efficiency gains can be materialized
- Project manage global initiatives and more complex change requests
- Content owner of Knowledge Articles in Workday Help for relevant area
- Ensures adherence to global standards across sites
- Act as a SPOC, SME and escalation point for E2E global HR process / solution issues and questions, take ownership on long term resolution
- Monitor upcoming Workday releases for the scope processes in collaboration with HR IS Product Owner, manage necessary actions and initiate approval from GSO
Key Competencies/Skills Required
- Cultivates Innovation
- Excellent communication and presentation skills
- Manages Ambiguity and Complexity
- Problem solving
- Decision quality
- Interpersonal Savvy
- Collaborates effectively
- Courage
- Customer focus
- Nimble learning
- Tech Savy
- Drive results
- Global Perspective
Qualifications: Education, Experience
- University degree in human resources or related field
- 8+ years relevant experience in shared services environment
- Deep knowledge of HR employee administration
- Experience with large ERP systems/cloud-based HR solutions, Workday is a plus
- Hands-on experience on HR process and tools implementation
- Global/regional HR project experience
- Fluency in English