As the Global Aftermarket Competence Center Leader, you will establish and manage a global network of backoffice centers, overseeing regional operations in locations like India, Eastern Europe, and the Americas. You will develop strategic roadmaps and continuously improve the service framework for internal customers.

• Establish a global network of backoffice sites to leverage a global talent base;
• Govern the setup and operations of the regional sites (e.g. India, Eastern Europe, Americas);
• Develop strategic roadmaps with the Vice Presidents of the domains (e.g. Finance, Marketing, Operations) to allocate capacities;
• Set up and continuously improve the framework on how to offer the service portfolio to internal customers;
• Own the business case for relocations and ramp-up of new competencies;
• Scout feasibility of new locations (esp. in Americas);
• Identify end-to-end business processes to be executed by the domains in the sites in scope;
• Establish effective ways to allocate cost to internal customers;
• Explore opportunities to automate processes and other ways to lower hourly rates for transactions;
• Note: this position does not include the direct responsibility for delivery as per classic SLA between internal units

• Master degree in Business Administration, Finance or Engineering
• Strategy Management / Consulting background, with 10+ years of professional experience in relevant field (includes consulting & advisory)
• 5+ years in leadership roles at global scale
• Leading role in Shared Service Center setup (incl. backcharging models)
• Strong in change management and communication (incl. visual storytelling)
• Experience in leading discussions on Executive level
• Capability to break-down problems into solvable pieces
• Certified in recognized PM standards (e.g. IPMA B /IPMA C) a plus
• Intercultural awareness and sensitivity
• Experienced in working in multinational setups managing the needs of various stakeholders within matrix organizations