N/A
Head, Bcb Operations
2 years ago
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Develop and optimize BCB Operations framework in line with strategic priorities.
Collaborates with domain counterparts in group Business units (CIB,PPB) and product owners where operational capability is embedded or supplied to BCB. Ensures end-to-end operational services and alignment to the business unit strategy, product requirements and Group Operations domain standards to underpin delivery of client outcomes, service excellence that supports sustainable value for the BU across all countries. Establish and monitors performance metrics that align to BCB strategy and objectives. Lead and drive operational excellence and efficiencies within the Business Unit.
Minimum Qualifications Type of Qualification: Honours Degree orMaster’s Degree
Business Commerce, Engineering or related fields
Other Minimum Qualifications, certifications or professional memberships Relevant business qualification would be essential for this job. Master’s degree in Business Commerce or MBA degree would be beneficial. Experience Required Operations Enablement
Operations
5-7 years
Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders. Leadership/ management experience working with individuals and teams from diverse cultures. Proven track record of delivery as well as to build and evolve the Operations environment
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Customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership. Experience within a COE or Shared Services environment in delivering exceptional services to key clients/ stakeholders and delivery within the Africa Regions. Leveraging different service ownership models including distributed internal partners and 3rd parties.
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Industry and market knowledge with holistic business acumen. Significant experience managing business operations in large, high-volume, complex multi-dimensional, environment, preferably in banking with product knowledge e.g. home services, card, etc