We are looking for a/an Head Center of Excellence to join our GF_Others team in Spain. As the Head Center of Excellence (Madrid Hub) will be responsible for leading the expansion and efficient operations of our new Sulzer Business Services Madrid Hub.

This role involves strategic planning, stakeholder management, and supervising the business services provided out of the Madrid Hub. This position will be involved in migration activities, talent promotion, and integration with other group processes.

• Responsible for the daily operations and business continuity of the functions located in the Madrid Hub, including the definition of operation KPIs.
• Lead the expansion of the Madrid Hub following Sulzer Transformation Roadmap and objectives set by the organization.
• Enforce Madrid hub vision and strategy aligned with Sulzer principles and HR policies, contributing to create a culture of integrity.
• Support definition of roles and training required for new positions, teams, and functions migrated to the Madrid hub.
• Forecast required office capacity and changes needed in the hub to adapt it to the operational needs. SULZER CONFIDENTIAL
• Stay informed about trends in the SSC/GBS industries, regarding technical aspects, sharing with Sulzer Management and applying best practices to Madrid hub.
• Support the integration across the different Madrid teams and the global group functions.
• Communicate and act as escalation point for relevant stakeholders on the Hub’s operations and metrics.
• Liaise with Sulzer Hub Heads in other locations to better coordinate joint processes and efficiencies.
• Ensure there is an IT infrastructure and process in place to work efficiently, coordinating accordingly with IT infrastructure Management.
• Enforce internal controls and governance framework in all the operations done in the hub, in alignment with Sulzer Internal Controls and Internal Audit.
• Support technology implementation to achieve efficiencies in Madrid hub operations in all the areas.
• Work closely with HR to implement local and corporate HR processes.
• Cooperate closely with local HR to ensure effective recruiting, retention and talent development activities.

Skills

• Leadership: Strong leadership skills to guide the hub’s expansion and operations.
• Strategic Thinking: Ability to think strategically and integrate HR and operational strategies.
• Communication: Excellent communication skills (English and Spanish).
• Organizational Skills: Superior organizational skills to manage multiple tasks and projects at the same time.
• Problem-Solving: Proficient in identifying problems and implementing solutions.
• Interpersonal Skills: Strong interpersonal skills to promote a positive work environment.
• Adaptability: Adaptable to changing business needs and environments.
• Proactivity: Proactive in suggesting and implementing improvements.
• Teamwork: Collaborative mindset to work effectively with various teams and stakeholders.

Education

• Bachelor’s Degree: A degree in Business Administration, Management, or a related field is preferred. MBA is a plus.
• Experience: 10 years proven experience in a leadership role, preferably in a global business services or shared services environment