Barden is delighted to have been exclusively engaged by our client to identify an experienced Head of Billing to Cash for their shared service function.

This is a crucial appointment for the business as this individual will be responsible for managing the Order to Cash Team, optimising processes, and ensuring effective cash collection across all service lines.

This role reports to the Finance Shared Services Director and requires extensive experience in large team management and the order to cash cycle. This individual will be a strong communicator, passionate about operational excellence, and capable of liaising with internal and external stakeholders to achieve goals

• Oversee collections and accounts receivable to ensure timely cash collection and resolve debtor queries within SLAs.
• Maintain and report on receivables metrics, including bad debt, and recommend accruals/write-offs. Lead meetings with Operations on invoice aging and collection concerns. Ensure accurate cash posting and reconciliation.
• Ensure timely and accurate billing, collections, cash application, credit assessment, and customer profile maintenance.
• Support the accounting function with cash forecasting and reporting. Achieve or exceed cash receivables goals and provide seamless support to finance and operations teams.
• Handle all audit requests from internal and external auditors, including process maps, reporting, and sample documentation.
• Provide weekly, monthly, and quarterly reports on key metrics for senior management, including month-over-month (MOM) and year-over-year (YOY) trend/variance analysis.
• Ensure controls are in place to safeguard company assets, accurately reflect customer accounts, manage customer credit levels and risk, handle consumer inquiries appropriately and cost-effectively, and maintain high internal and external customer service and satisfaction.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Extensive experience managing large teams.
• Proficient in Microsoft Office Suite; experience with ERP systems is a plus.
• Strong interpersonal, communication, and negotiation skills, with the ability to establish credibility based on expertise within the organization.
• Effective at presenting information to various organizational levels.
• Attention to detail with excellent problem-solving and analytical skills.