As our Head of Business Services, you will build a high-performing and efficient operation, supported by a strategic outsourcing partner to deliver efficient, reliable, and user-friendly business services.

You’ll be responsible for developing and implementing the BSC strategy, and identifying opportunities to improve efficiencies, particularly by leveraging the capabilities of our outsourced partners. You’ll shape policies, governance, and standards for BSC processes, and ensure everything is user-centric and meets regulatory requirements. You’ll manage vendor relationships, ensuring they align with business needs, and you’ll work to integrate emerging technologies like AI and automation to improve processes and reduce costs whilst maintaining service quality.

As a trusted advisor to the COO and the Holidays Management Board, you’ll help guide our long-term business services strategy by monitoring service levels, resolving issues, and leading regular performance reviews with senior leaders to optimise processes, and ensure continuous improvement and compliance.

You’re probably already an established Business Support/Business Services/client side BPO professional at a senior level, with significant experience of delivering, deploying, and managing a multi-functional Business Service organisation in a complex, commercial organisation of similar scale to easyJet holidays.

Finding solutions that win for our customer, shareholders, and people will be at the heart of everything you do, with a strong interest in shared services best practice and embedding a culture of continuous improvement. You will have experience of identifying opportunities to implement enabling technologies to improve the Business Service Centre operations and add value to the (internal or external) customer experience.

You will have strong proven operational experience of leading a similar setup as a high performing, successful and independent function with demonstrable process knowledge.

You’ll have demonstrable commercial and leadership skills with high personal impact and experience of managing high-performing large matrixed Business Service Centre teams. You will be passionate about creating a positive and rewarding place to work, setting a clear vision for your team and contributing to an inclusive culture in your organisation.

Experience of managing large-scale transitions / substantial change projects would be beneficial, with the confidence and ability to deliver change in the right way and bringing your team with you. Implementing Six sigma, continuous improvement methodology is desirable.

Excellent stakeholder management skills with the ability and credibility to sustain trusted partnerships at Board level is essential.