This large Multinational retail company is looking for a Head of Business Services to join their growing team. The successful candidate will be responsible for creating a centre of scale and excellence in ROI.

• Managing, creating and ensuring the implementation of operations strategy, structure and processes across the business.
• Leading the customer facing operational teams in Waterford, to deliver an effortless customer experience, by creating a culture of highly-engaged colleagues where people are passionate about resolving customer issues and improving customer satisfaction
• Building a culture to evolve the global function towards end-to-end thinking, enhanced customer experiences, and business insights.
• Leading operational performance, liaising with the Global support teams i.e. resource planning, service experience, risk and compliance, training and development.
• Managing existing partner relationships and building new relationships with key internal and external stakeholders.
• Forecasting and managing the budgets and business case effectively with shrewd commercial acumen.
• Data-driven insights to identify areas for improvement and partner with teams to implement effective solutions and system, to drive value and efficiency for the business/ customers.
• Staying updated on industry trends and regulations, particularly within the mobile telecoms sector, to ensure compliance and adaptability.

• Experience in leading large, diverse teams with a focus on delivering exceptional customer service.
• Background in Retail or Mobile Telecoms industry preferred, with a deep understanding of associated regulations.
• Strong working knowledge of industry regulations and legal guidelines
• Experience in Operations and change management.
• Experience in Strategy development and execution.
• Experience building and maintaining credible and long-lasting relationships with senior management and leadership teams.
• Experience developing and owning budgets and business plans.
• The ability to analyse and understand research. Excellent influential and inter personal skills with the ability to make an impact.