The Global Head of GBS Efficiencies is a strategic leadership role responsible for driving continuous improvement, standardization, and automation within our Global Business Services (GBS) operations. This position will oversee a portfolio of initiatives aimed at enhancing operational excellence and efficiency across end-to-end processes and stakeholder engagement. The role involves collaboration with both internal teams and external business process outsourcers (BPOs) to achieve standardized and improved processes.

• Responsible for developing and govern the end-to-end Continuous Improvement processes, including opportunity identification, prioritization, implementation, and delivery of the savings / value.
• Partner with Zones GBS teams, Business teams and suppliers for the CI process
• Lead and manage the GBS CI project portfolio, ensuring alignment with overall GBS strategy.
• Develop a strategy to leverage the use of Technology to support the CI processes, including but not limited to Process Mining (i.e. Celonis), monitoring dashboards, etc.
• Coach and mentor a team to implement best practices, standardize processes, and drive root cause analysis and action tracking.
• Foster a culture of agile and customer-centric approaches, working closely with the team to deliver value.
• Own and deploy programs to promote six sigma/lean and agile methodologies within the GBS operations team.
• Identify opportunities for broader GBS team training in various capabilities, including analytics and project management.

Recipe for Success Apply Now if this sounds like you!

• I have experience in leading teams of 5 or more members.
• I have strong collaboration and communication skills.
• I have experience in change management for new tools and processes.
• I have experience in a related industry, especially on GBS environment.
• I have strong analytical, planning, and execution skills.
• I have strong prioritization skills and a results-oriented mindset.