You will globally lead Teva’s GBS organization developing and overseeing its strategy and execution. As a country head, you will partner with India Teva sites to develop country foundations, evolve the culture, constantly improve our brand and manage the external affairs. A strategic thinker who will coordinate governance, continuous improvement, performance management, relationship management and communications matters for the organization. Innovate existing processes while keep develop the establishment of the GBS with the focus on governance and performance management process. Matrix Responsibility for ownership and management of all Management Processes and verticals within GBS, while reporting solid to Teva EVP, CFO. This position will be building a network and expertise in a thriving environment of professional development and teamwork.

Country Head:

• Foster and drive a united culture and identity of Teva India across all business units
• Partner with India site leaders to develop capabilities and synergies across the country
• Lead country based operations and manage country external affairs including communication and negotiation with local authorities and government officials
• Work in collaboration with HR and corporate affair teams to constantly improve Teva’s employer brand in India, as well as improve employee engagement and retention
• Ensure full compliance with all applicable laws & regulations to enable managing the business effectively with optimal support and high level of ethical standards

GBS Head

• Develop and execute Service Management strategy
• Ensure that all parts of GBS operations are integrated and create a high performance, customer-centric culture.
• Own the deployment of GBS standards across multiple centers and processes
• Create consistency among performance management, SLAs/SOWs and relationship to GBS customers
• Own and monitor the GBS Performance Management process
• Develop Standards, KPI structure for all processes, Quarterly Business Reviews for all GBS verticals.
• Create integrate reporting and tracking systems for all key metrics
• Manage the creation and reporting of GBS metrics internally and externally
• Drive agenda and content for the strategic and tactical governance layer and ensuring that the operational KPI’s / issues and opportunities and flowing ‘upstream’ accordingly
• Lead and drive all activities related to budget, cost recovery, value tracking and marketing for Center
• Support GBS-wide strategic and business planning process
• Ensure execution of business continuity plans and risk management plans

• Substantial experience with Service Management concepts- Performance Management, Governance, Relationship Management
• Experience in working with multifunctional or global teams
• Experience managing global teams
• Experience working for a multinational organization where she/he would have worked with colleagues internationally
• Strategic, Analytical thinker with ability to diagnose complex problems and structure solutions
• Demonstrated ability to deliver continuous improvement initiatives
• Skilled in building strong external and internal strategic relationships
• Skilled in influencing without authority through knowledge, skills, and relationships
• Ability to manage and track issues in functional areas where he/she is not an expert or does not own the final decision
• Six sigma Black Belt certified – Preferred
• Excellent communication and presentation skills