Drive and manage the set up and operation of the Global Service Center in Chennai by ensuring the efficiency, effectiveness, and alignment of these shared services with the overall business strategy.

• Strategic Leadership: The GSC leader aligns the shared service center’s objectives with the organization’s overall strategy. He/She understands the business needs and ensures that the shared services contribute to achieving the company’s goals.
• Operational Management: The GSC leader oversees day-to-day operations of the Global service center, ensuring that services are delivered accurately, timely, and in accordance with service level agreements (SLAs).
• Process Optimization: The GSC leader continuously seeks opportunities to improve and optimize processes within the shared service center. This involves identifying inefficiencies, implementing best practices, and leveraging technology to enhance service delivery.
• Resource Management: The GSC leader will play support role in managing the human, financial, and technological resources within the shared service center. This includes of supporting in workforce planning, budget management, and technology infrastructure.
• Communication: Effective communication is vital. The leader ensures that communication flows smoothly between the service center and its internal clients, providing updates, addressing concerns, and maintaining transparency.

Professional skills

• Strong knowledge of service center operations, industry dynamics.
• Analytical Skills – Strong ability to use thinking and reasoning to solve a problem.
• Communication – Excellent ability to communicate effectively with others in oral and written.
• Customer Oriented – Excellent ability to take care of the customers’ needs while following company procedures.
• Decision Making – Ability to make critical decisions while following company procedures.
• Must be fluent in English both oral and written.

Working Experience (years in same function/area)

• Proven total experience of 10+ years and at least 2 years experience in leading the Global services domain with exposure to multi-national organizations and cross cultures.

Leadership skills

• Build and lead a high-performance large team, fostering a culture of collaboration, innovation, and continuous improvement.
• Self-starter with strong initiative and drive
• Provide coaching and guidance to cross-functional managers, promoting their professional growth and development.
• Partner with HR & Global functional departments to identify right talent and ensure that these talents are in the right position.
• Continuous focus on succession planning, to lead, build and empower talent for development.

Education

• Bachelor’s degree in Engineering, Master’s degree in Business Administration, Finance, Operations Management, or a related field.

Personal skill requirements

• High integrity
• Diligent, accurate, reliable
• Structured & organized
• Self-Confident & convincing
• Passionate

Languages

• English