Are you a strategic and operational leader ready to make a significant impact? As the Head of Hospitality and Retail, you will oversee and shape the future of catering, retail, and front-of-house services across our dynamic university campuses. This newly created, full-time, permanent role reflects the importance of enhancing the campus experience for students, staff, and visitors alike.

With direct responsibility for a substantial budget (up to £4.6 million) and leading a team of professionals, you will develop and deliver a visionary strategy that aligns with the needs of our partners. Your leadership will foster vibrant, inclusive, and sustainable campus environments while maintaining financial viability and operational excellence.

We’re looking for an experienced leader who thrives at both strategic and operational levels. Ideally, you’ll bring experience from higher education or the public sector, with a proven track record of delivering exceptional service in hospitality, retail, or similar industries. You’ll already be operating at a senior level and possess the ability to lead teams through innovation and change.

• Proven ability to design and implement transformational service change, ensuring innovative and sustainable improvements.
• Significant experience managing retail outlets, food venues, and catering operations.
• A strong strategic vision complemented by a results-driven mindset.
• The ability to collaborate effectively with senior stakeholders and influence at all levels.
• Expertise in business improvement with the ability to lead and implement strategic change initiatives.
• Proficiency in financial planning and managing substantial budgets.
• A commitment to fostering sustainability, inclusivity, and service excellence.