As Head of HR Shared Services, you will build & lead a team that manages HR operations. Your leadership will be instrumental in ensuring efficient service delivery, spearheading process improvements, and integrating technology solutions to drive performance.

• Ensure a strong team dynamic, and promote a culture of continuous learning and collaboration, and foster continuous improvement by encouraging innovative thinking.
• Identify opportunities to optimise efficient & effective HR process.
• Employee lifecycle management including benefits administration.
• Develop SLAs to ensure consistent HR service standards across the organisation.
• Use data-driven insights to recommend and implement solutions that enhance accuracy, reduce errors, and improve employee satisfaction.
• Work closely with others to align HR service delivery with strategic goals.
• Leverage HRIS and other HR technologies to streamline workflows, staying one step ahead of the latest HR technologies and recommending solutions to enhance service delivery.
• Maintain up-to-date knowledge of industry best practices and legal requirements, and ensure compliance across HR services.
• Serve as a champion for employee satisfaction and engagement by providing excellent HR service.

You know what good looks like in a highly effective HR operations/shared services function, and will have had first-hand experience of successfully aligning HR operations with organisational objectives. Always looking for ways to enhance processes, you’ll have a continuous improvement mindset alongside a passion for delivering high-quality HR services.