Anyone who chooses a job at Elevion will have a wide range of development and career opportunities in an exciting and future-proof industry.

• Responsibility for the end-user services of the Elevion Group companies in Germany
• Disciplinary management and further development of the two teams “IT Service Desk” and “Onsite Services” with two team leaders and a total of 17 employees and 4 trainees
• Ensuring efficient and customer-oriented service desk and onsite service operations
• Ensuring fast and effective processing of IT requests in compliance with the specified Service Level Agreements (SLAs)
• Expansion and further development of IT service processes in accordance with ITIL as well as continuous improvement of service quality and thus increase in customer satisfaction
• Result-oriented collaboration with central IT units as well as customers and partners
• Assumption of process or project responsibility on a case-by-case basis
• Part of the IT management team in the Elevion Group’s Shared Service Center and active participation in shaping the Elevion Group IT strategy

• Entrepreneurial and personable leader with at least 5 years of disciplinary management responsibility for at least 7 employees
• Successfully completed degree in the field of IT or a comparable qualification with relevant experience
• Sound specialist knowledge in the area of ​​planning, development and operation of IT services as well as broad knowledge of complex relationships within IT
• Proven experience in the further development of structures and processes according to ITIL
• Experience in handling and optimizing service management systems
• Willingness to travel (1-2x per month)
• Strong customer and service orientation
• Independent, analytical and process-oriented working style
• Very good knowledge of German and good knowledge of English