• Oversees the running of the Regional Delivery Hub Setup by optimizing and managing the relationship with senior stakeholders and internal technology customers to integrate the technology global operations model regionally.
• Take responsibility for the branch & internal customer P&L of all technology services along with other commercial activities such as approving and validating client contracts, providing financial status, and implementing systems for analysis, verification and reporting financial information.
• Work collaboratively with the customers to solve end-user challenges and issues, ensuring specific policies, practices and procedures are adhered to and highest level of customer satisfaction is achieved.
• Stay abreast of the latest industry specific developments and actively promote constructive team environment by ensuring expertise and best practices are shared across the teams and encouraging a culture of knowledge.
• Lead strategic demand management by forecasting and planning relevant supplied services responding to internal technology demands.
• Work with the board of directors and other executives to establish short and long term objectives, related plans and policies.
• Ensure Service Level Agreement and KPIs of delivery hub are met with timely resolution of tickets with accurate work details.
• Present regular operations status reports to the board of directors and to company staff.
• Coach, mentor, line manage and motivate team members to deliver excellent outcomes.

Core Skills:

• Bachelor’s degree with 15+ years of experience and track record in managing large scale IT projects, function and people in multinational organisations.
• Strong understanding of Shared Services, arms-length operating models.
• Experience operating in a commercial IT Account Delivery position, strongly focused on customer satisfaction.
• Experience in leading complex programs with transformation objectives, management of large-scale delivery responsibilities, ideally from an insurance company, or a Shared services / Service Provider organization is preferred.
• Must have strong exposure to the functioning of the program management office, standardization of processes, tools, and associated governance.
• Goal-oriented and experienced in managing multi-cultural and geographical dispersed teams through both direct and influence management.
• Excellent command over English language with a customer-centric mindset and strong collaboration skills with diplomacy and tact is essential.