We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re all about providing the best experience and delivering the best tech on the best network.

Will build a high performing team and partner with functions across Telstra to drive operational excellence for Telstra Business. With your leadership, you will work with your team to establish and run a sound governance and interlock framework that supports the shared service framework across Telstra Business including service expectation setting and performance management metrics. This role will also see you having a focus on continuous improvement to drive targeted customer led improvement initiatives which drive efficiency through an aligned approach with our Functional Units.

• Proven experience and understanding of Customer Operations with the ability to effectively operate in a matrix organisation.
• Experience leading teams in business improvement/process improvement environments with a direct impact on customer experience improvement
• Strong leadership and team management skills with the ability to inspire, coach and mentor team members.
• Experience driving productivity programs through identifying cost-saving opportunities and implementing strategies to reduce operational expenses while maintaining or improving quality.
• Experienced in program management with the ability to cut through complexities to operationalise and simplify business processes.
• Ability to collaborate effectively with cross functional teams and senior management.
• Experienced in designing, implementing, and running business governance frameworks including establishing and monitoring service level agreements.
• Proven experience influencing a diverse range of stakeholders to drive business outcomes to drive customer experience improvements.

• Strong communication skills with the ability to build effective relationships with a wide range of stakeholders (at all levels) and switch between detailed requirements and strategic narratives depending on the audience.
• Proven ability to translate strategy into action (bringing strategy to life)