As the Head of Operations Capabilities, you will play a vital role in enabling Operations develop and drive its strategic change agenda supporting Nordea’s priorities. The purpose of the role is to create the centre point within Automation, Data & Change to work with the Head of Operations and Operations Executive Management to develop and deliver strategic capabilities & priorities that by nature have a high profile across the organization.

• Define & implement customer focused process engineering & agile inspired ways of working across Operations that supports service line & Operations strategies
• Drive & implement capacity, production planning & efficiency understanding ways of working across Operations that measure, improve & mature operational responsiveness in meeting production & efficiency demands
• With the Head of Operations, Operations Executive Leadership team and other key stakeholders, develop and deliver the Operations strategic plan
• Execute strategic initiatives through development of work plans, gathering and generating relevant data, drive analyses and development of actionable recommendations
• Evaluate overall performance against targets and drive adjustments as necessary. Establish KPIs that measure performance against and determine the effectiveness of implemented strategic capabilities
• Drive & implement common portfolio management ways of working across Operations, ultimately ensuring a consistent approach to select, prioritize, resource & risk manage, monitor and track benefits for all Operations projects & initiatives. Through data be able to clearly articulate value delivered back to business
• Own & lead cross Operations projects and initiatives and represent Operations / deliver required Operations activities towards Group projects & programs
• Have the overall responsibility for people leadership of a unit
• Ensure collaboration within and across functional teams and capabilities
• Act as a thought leader to guide, motivate and inspire colleagues in Automation, Data & Change & Operations
• Live values to grow and develop all team members
• Proactively manage senior stakeholder expectations across Automation, Data & Change, Operations, Business Areas & Group Functions

To succeed in this role, we believe that you have:

• Strong, contextual communication style
• Strong business understanding and strong financial grounding as well as a successful track record of developing and successfully delivering strategic initiatives
• Proven skills in coaching team leads and team members in the areas of performance, standards and work methods
• Proven ability to manage & resolve conflicting priorities across various senior stakeholders
• Ability to manage challenging conversations e.g., performance assessment, promotions, sanctions and dismissals etc.

Your experience and background:

• Strong track record of successfully building & delivering transformational change in financial services or other similar industry covering strategy implementation, process management, operational excellence & portfolio management
• Demonstrable strong people leadership and stakeholder management skills