The DCMS Shared Services team is a multidisciplinary team of professionals working closely together with 9 other government departments (the cluster) to deliver a single high quality, good value HR and Finance system (Enterprise Resource Platform ERP) and support service for DCMS and cluster departments.

This digital and business transformation project will require new organisational structures and ways of working at DCMS and across departments. The team works in partnership with the cluster programme team, cluster departments and the commercial Systems Integrator (Cognizant) on the design and delivery of the ERP and with senior leaders across Corporate Services on the associated business change.

• Leading work with corporate teams to design and implement a Target Operating Model for HR/Finance/Commercial;
• Representing DCMS in cross-government meetings to co-design the Target Operating Model for the cluster;
• Building strong relationships with senior stakeholders across the programme and in DCMS, advocating for users;
• Enabling the effective delivery of the shared services and systems into DCMS using established change management methodologies;
• Developing in-depth understanding, and staying abreast of, the wider DCMS change heatmap to mitigate change fatigue and optimise the successful adoption of change across multiple impacted groups;
• Implementing and leading innovative, engaging and informative stakeholder engagement at all levels of the organisation (including with Trades Unions). Supporting continuous improvement of our approach through gathering and reflecting on evaluation and feedback;
• Developing strategies and plans which prioritise preparedness for the adoption of the new system and services, including training and learning delivery;
• Working as an effective and collegiate member of the DCMS Matrix senior leadership team, including facilitating team days, building team cohesion and fostering our values and behaviours.

Essential Requirements

• Excellent project delivery and change management skills with experience of leading and implementing organisation design and new ways of working;
• Excellent communication and stakeholder management skills, including experience in organisational change programmes;
• Empathetic and self aware leadership capabilities, beyond your own team and across organisational boundaries, with ability to develop staff at all levels (of grade or experience);
• Demonstrable experience in delivering through others, including through a sponsorship coalition or complex, multi-layered organisations;
• Confident in making decisions and empowering others to enable teams to work together at pace; and comfortable with detail and ambiguity when delivering change.

Desirable Skills

• An understanding of the Shared Services Strategy for Government and associated transformation initiatives;
• Project delivery qualification (e.g. APM, Agile, PRINCE2, etc);
• Change management qualification (e.g. PROSCI Practitioner, APMG Certification, etc).