As Head of Regional HR Service Delivery North America, you will have direct responsibility for leading the delivery of Regional HR services.  You will lead a regionally aligned team to oversee end-to-end employee lifecycle processing, deliver best in class HR customer service for our global workforce, ensure the organization is compliant with employee and governmental policies and regulations and govern AIG’s regionally aligned vendors and service partners. You will accomplish this in partnership with direct and matrix aligned teams of talented professionals and through effective stakeholder engagement and change management processes.

This position is an in-office role, 3 to 4 days per week, and will be based in either the Atlanta office, the Houston office, or the New York City office.

• Partnering with HR stakeholders across the organization on business changes impacting people information and organizational structures.
• Brainstorming solutions, remedying issues and/or escalations, identifying operational improvement opportunities within HR or with key partners, e.g. IT, finance, etc.
• Developing the team with new skills and methodologies for Operational excellence and delivery.
• Partnering with our vendors on ability to ensure accurate transaction processing and employee support, while evaluating opportunities for greater effectiveness and efficiencies.

• 8+ years of leading, managing, and growing HR Operations and HR Service Delivery.
• Strong stakeholder management skills, ability to develop and maintain effective working relationships across all levels of an organization, especially senior level leaders.
• Experience leading an effective HR Service Delivery team with a proven track record in HR Operations for a global organization.
• Experience with architecting, developing, and implementing solutions to deliver end to end, globally aligned HR services with a priority on effective, scalable, and resilient solutions.
• Drives accountability of our outsourcing providers to deliver HR operational excellence across all domains in HR, including performance metrics, financial targets, and SLA management.
• Leverages a data driven approach utilizing key metrics to help assess organizational and vendor performance, including priority improvement areas.
• Partners closely with internal and external stakeholders to align processes, systems, and metrics with performance objectives.
• Ability to build and develop positive relationships and ensure ongoing support and buy-in to enable the integration and centralizing of various processes.
• Experience leading and influencing in a highly matrixed organization and of program ownership and management. Strong international HR experience highly desirable.
• Bachelor’s degree and or equivalent preferred.
• Strong customer service and partner mindset.
• Experience with Workday and ServiceNow.
• Comfortable with flexing and adapting to changing priorities and with working with a globally distributed team.
• Excellent organizational skills, high attention to detail, and an ability to complete competing priorities efficiently.
• Exceptional oral and written communication skills.