Sanofi Business Services (SBS) is the Global Shared Service organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering the CI2C, A2R, P2P & HR Service Lines. In addition, SBS hosts several global Centres of Excellence (COE) providing support and other services globally.

SBS Order To Cash (O2C) service line, one of the 5 pillars of Sanofi’s Business Services organization, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:

Credit Management
Collections & Account Receivables management
Cash Application
AR Monthly closing and Reporting

And will be progressively extending its scope to the following Order to Serve sub-processes:

Customer Master Data, Pricing & Commercial conditions
Claims & Disputes Management
Order Management

In order to build an integrated end-to-end order to cash process under one single organization.

The Head of SBS Order to Cash (O2C) Hub Budapest will have the overall accountability of the end-to-end Order to Cash operations in the Hub to deliver best-in-class services to European countries and to partner with O2C retained organization & relevant business representatives across the Europe region to ensure sustainable and efficient processes improving customer satisfaction and cash performance. He is leading a team of >50 employees.

The Regional Head of SBS Order To Cash –Europe is a member of the SBS Order to Cash leadership team. He is a key contributor to the design & implementation of the SBS Order to Cash global strategy. He / she works closely with Customer Engagement, Trade, Finance, Treasury, Account to Report, and other members of the Order To Cash Leadership team.

• Manage Captive End to End iO2C delivery of services, drive and ensure accountability of iO2C operational activities
• Lead the implementation of processes and policy harmonization (based on Global Core Model & policies, drive documentation and transfer of iO2C process knowledge
• Ensure compliance of processes, transactions, and reports with global guidelines
• Build Budget, operational workforce planning, monitor headcount and deliver savings as planned
• Lead the O2C teams:
  • Perform & establish employee performance review cycles (evaluation & reward)
  • Enhance individual and collective performance and employee satisfaction
  • Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
  • Focus on employee retention and engagement, advises actions to management in this relation
  • Evaluate the training needs of organization and structure the professional trainings curriculum according to the procedures and work instructions
• Partner with the local / global stakeholders, process owners, neighboring functions to establish the end-to-end process efficiencies and quality of service through effective communication.
• Foster a continuous improvement culture by promoting identification of process improvement opportunities through process simplification & elimination of low value-added activities
• Champion process automation initiatives and ensure seamless adoption and transition
• Drive cost reduction initiatives while maintaining quality of service
• Participate in global projects as required
• Influence the iO2C leadership team on Core Model evolution, scope changes, & disruptive technologies adoption through experience, best practice sharing, best practices, & external feedback
• Plan and manage further transitions opportunities by insourcing or outsourcing activities
• Defining scope and operating model for each transition through SBS methodology
• Maintaining and driving transition plans, including governance, resourcing, and partners alignment
• Identifying key risks and planning/executing mitigation as required