As the Head of Shared Service Center, you will play a pivotal role in overseeing our operations in Łódź and representing our company’s values and commitments

Andrew Humphreys
Global Talent Acquisition Manager
Phone: +49 69 3058 0668
E-Mail: Andrew.Humphreys@clariant.com

• Oversee day-to-day GBS center operations, emphasizing a proactive approach to identifying and addressing challenges with creative solutions.
• Attract, develop, and retain a team of agile and solution-oriented professionals who are driven to solve complex problems.
• Implement flexible and adaptive processes that encourage innovative problem-solving while maintaining efficiency and consistency.
• Leverage technology and digital solutions to support and enhance problem-solving capabilities within the GBS center.
• Collaborate closely with internal stakeholders and customers to understand their needs and proactively propose solutions that exceed expectations.
• Refine performance metrics that measure the effectiveness of solution-oriented approaches, providing regular reports to management.
• Encourage risk-taking in a controlled environment, fostering an entrepreneurial spirit to solve challenges within compliance boundaries.
• Lead initiatives to promote continuous learning, adaptability, and an environment that encourages the exploration of new ideas.
• Effectively manage change within the GBS center to embrace a solution-focused culture and encourage creative problem-solving.
• Engage with stakeholders at all levels to promote solution orientation, sharing success stories and insights from creative problem-solving initiatives.

• Bachelor’s or Master’s degree in Business Administration, Finance, or related field.
• Proven experience (minimum 8 years) in a leadership role within Global Business Services or shared services management, with a demonstrated understanding and application of intercultural competencies.
• Strong strategic planning and operational management skills, with a focus on driving a culture of solution orientation, problem-solving, and inclusivity.
• Excellent talent management capabilities, capable of fostering a team culture that values creativity, innovation, and intercultural understanding.
• Demonstrated expertise in flexible process standardization and continuous improvement methodologies.
• Strong technological acumen, with experience in leveraging technology to support creative problem-solving approaches and intercultural communication.
• Exceptional communication and relationship-building skills, able to collaborate effectively with stakeholders of diverse backgrounds at all levels.
• A track record of successfully driving change management initiatives focused on promoting solution-oriented mindsets and embracing intercultural competencies.
• A commitment to compliance and risk-awareness while encouraging calculated risk-taking in the pursuit of innovative solutions, considering intercultural implications.