Head of Shared Service Centre – A key member of the SSC senior leadership team, with operational responsibility for all UK departments not incorporated under the International Business Service Centre.

Line responsibility for Accounting and Reporting, Employee Services (including payroll) and Customer Accounts

• Liaise with the UK executive leadership team and senior managers to understand the current and future needs for each department
• Provide an open and transparent dedicated point of contact within the SSC for the UK management team to discuss service levels or raise issues.
• Operate as the final point of escalation for all in-scope departments, providing excellent relationship and stakeholder management
• Chair regular service level meetings with senior leadership to share KPI performance, and agree actions across both the SSC and the business which will optimise processes.
• Set the departmental strategy for each in-scope department to ensure that the business needs are met
• Manage FTE and cost budgets within agreed parameters, including meeting any efficiency targets
• Provide leadership and coaching to the relevant department heads to ensure that they reach their full potential
• Challenge processes and habits to ensure that end to end efficiencies are captured, without detriment to the workload in the operational business
• Motivate and enthuse a large team ranging from administrators to post qualified accountants, ensuring high productivity and accuracy, within a positive and engaging culture.
• Represent the views and needs of the UK business at any cross-centre strategy setting or prioritisation forums
• Overall responsibility for SSC management of external audit process
• Take lead in supporting cash management and cash forecasting
• Support ESG reporting

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