A position has become available for a Head – Technology Shared Services to join our dynamic team.

The purpose of the Head: Technology Shared Services role is to leads and transform the technology capability into a comprehensive technology shared service underpinned by a service delivery mindset. With a focus on building technology shared service maturity, service compliance and service cost management, to manage risk, performance, and investment decisions, while driving increased operational efficiencies, reducing costs, and delivering a stronger edge in services.

• Responsible for delivery of technology shared services across the SPAR Business including technology, infrastructure, CX, and demand to deploy departments.
• Builds and implements ‘technology as a service’ vision, roadmap, and plans.
• Develops the departmental budget in collaboration with the National IT Executive.
• Leads the IT infrastructure and network strategy, defining and reporting on support metrics.
• Leads the devices, telecommunication, and mobility strategies.
• Leads the demand to deploy change management programme.
• Creates a service catalogue, service management operating model via shared services and relevant management frameworks for various portfolios.
• Reviews maturity & progress of ITSM Service Management framework/ITIL implementation & adoption.
• Continuously monitors and evaluates service performance.
• Reviews and selects a demand methodology and governance framework that encompasses Change Demand and Prioritisation and Programme Management.
• Leads the IT business continuity strategy, aligned with the overall business continuity strategy, reporting on IT continuity metrics.
• Ensures compliance with and monitoring of technical security strategies, regulations, standards, and best practices.
• Accounts to the National IT Executive, Finance, Legal and other stakeholders on defined Key Performance Metrics for technology shared services.
• Provides inspirational leadership and leads high-performing teams.
• Forms strategic relationships with senior key business stakeholders.

• A Computer Science, Commercial or related Bachelor’s Degree.
• At least 15 years’ management experience in Technology services or related function.
• Proven experience in driving a service transformation vison and outcomes.
• A minimum of 10 years’ experience working with and co-ordinating multi-business stakeholders across multiple geographies.
• The ideal applicant will satisfy the following skills requirements:
  • A proven track record in managing multiple business demands.
  • Proven understanding and capability in translating business strategy into Technology shared service delivery is essential.
  • Proven strong vision and Leadership skills with demonstratable strategic, transformation and direction setting in a technology services environment.
  • Customer service orientation and very good stakeholder facilitation skills.
  • Results orientation and demonstrated adaptability in fast moving environment.
  • Proven ability to navigate complexity and uncertainty, ensuring goal execution.
  • Excellent analytical and proven problem-solving capability.
  • Very good planning and organising capability.
  • Strong Communication and Collaboration skills.
  • Good Team leadership skills with high performance team management standards.