The Hire to Retire (H2R) Global Process Owner (GPO) is responsible, in collaborative partnership with Organon’s HR organisation and other business functions, for the end-to-end definition, standardization, optimization and governance of the H2R process globally. This role serves as the single point of accountability for decisions pertaining to H2R process scope, documentation, performance metrics, control, continuous improvement, investments, and change management.

• Alignment with Strategy – Once the current H2R process is stabilized and robust, the pathway to an improved future state can be set that is consistent with our Company’s Strategy and GBS Operating Model and aligned with our Company’s financial and strategic objectives.
• Stakeholder Engagement – Collaborate with HR organization, local market teams, GDO and other functions to understand needs, gather input, drive alignment, communicate changes and performance, and ensure smooth implementation and simple, frictionless interaction with GDO teams. Actively participate as required on stakeholder Leadership Teams.
• Ownership – Across all regions, markets, operating entities and functions, understand the end-to-end process, its components, inputs, outputs, and interactions with other processes. Establish clear roles and responsibilities. Strive to deliver ‘world class process’ H2R experience for all stakeholders.
• Design and Standardization – Redesign, standardize, and optimize H2R process ensuring uniformity, efficiency and compliance. Develop, document and maintain process maps, relevant policies, roles & responsibilities, controls, training and best practices. Lead efforts to streamline workflows and eliminate redundancies to improve overall performance.
• Performance Measurement – Establish key performance indicators (KPIs) and service levels (SLAs), aligned with stakeholders’ expectations, to measure the effectiveness of the H2R process. Track metrics related to process performance, quality, timeliness, and cost aligned with industry benchmarks.
• Governance – Oversee adherence to H2R process, mitigate risks, and monitor implementation of standard requirements and performance, in alignment with leadership and Organon Audit and Compliance functions, consistent with standards and statutory requirements.
• Technology Enablement – Explore available technologies relevant to H2R process including automation. Set technology standard for H2R process and work closely with Business Technology (BT) to leverage technology to progressively transform process efficiency and effectiveness. Act as ‘2 in a box’ Functional Process Owner for H2R enterprise process as part of the relevant Value Team. Partner with Business Technology (BT) – who holds the technology budget – to optimize spend based on business value.
• Continuous Improvement – In partnership with GDO and business analyze process performance data and understand evolving business needs, identify areas for enhancement, and implement and embed changes to enhance efficiency, reduce costs, and deliver better outcomes (quality, flexibility, simplicity). Continually evaluate, prioritize and adapt processes to evolving global business needs.
• People Leadership & Collaboration – Foster an environment that promotes growth, collaboration and continuous improvement for an existing team, who serve as sub-process owners. Set performance expectations, drive accountability and provide coaching. Build talent pipeline and succession bench strength. Collaborate as a peer with other GPOs across Organon to share best practices and support excellence in GPO leadership. Establish a thriving ‘community of practice’ of founders engaging with the process across the company who act as ambassadors, change champions and advisors.

• Minimum of Bachelor’s degree required in a field of study relevant to H2R scope.
• Operational understanding and insights of how the H2R services and process(es) drive functional and organizational performance; deep intellectual curiosity and ability to translate insights into strategic and operational recommendations.
• Entrepreneurial mindset and proven ability to proactively drive and implement transformational change in complex, global environment.
• Proven record of deep business and end-to-end H2R process knowledge and deployment expertise gained through hands-on participation in functional activities relevant to end-to-end H2R process, in particular:

• Payroll, Employee data management, Benefits and leave administration, HRIS, Recruitment operations, Learning services, Reporting and analysis and the HR service center.
• Demonstrated experience in a key internal control, matrixed environment and working in a shared services environment.
• Maintain up-to-date understanding of industry best practices relevant to H2R.
• Knowledge of core technology systems relevant to H2R process, (Workday, Sum Total, Service Now, Payroll systems), leave of absence systems; experience in driving technology-led transformation of processes.
• International experiences necessary to navigate the complexities of conducting business and managing processes across multiple geographies, HR models and cultures.
• Strong operational process design and improvement skills including understanding core methodologies (e.g., process mapping, Lean, Six Sigma) and change management principles.
• Excellent project management skills, including the ability to manage multiple projects in a fast-paced, complex environment, deliver results and sustain change. Coalesces working teams to establish workplans, prioritize tasks, meet deadlines, and manage cross-functional workstreams.
• Strong problem solving and analytical mindset with the ability to spot gaps and weaknesses in processes, analyze and interpret complex data, identify trends, and make data-driven decisions.
• Strong interpersonal and collaboration skills with exceptional organizational savvy and EQ necessary to build enduring partnerships and lead through influence (not position) with cross-functional business leaders. Proven ability to effectively and proactively engage, guide and influence very diverse stakeholder community at all levels of the organization, including executive team. Maintain open mindset with ability to pivot and adapt as required to meet changing business and organizational needs, and external dynamics.
• Outstanding communication skills, both written and verbal. Ability to develop compelling storylines and craft the clear prose and visuals necessary to bring clarity to complexity and communicate in a compelling way that is matched to the needs of a range of stakeholders.
• Ability to create a highly energized environment of exceptional performance, shared accountability, and personnel excellence, with a commitment to coaching and developing others into leadership roles.
• Ten plus years of prior professional experience in local and regional/global roles covering areas relevant to H2R scope including third-party support organizations.
• Minimum five years of management experience or experience directing cross-functional teams and people at different levels across an organization.
• Fluency in English; other languages valued.