JM is undergoing a Global Finance Transformation programme; this position will support the Business Process Management organisation within S2P Global Process. Incumbent will play an important part in business process & technology change, supporting the delivery of the strategic plan, together with the process organisation Target Operating Model, which is a part of the GBS delivery.

• Design, develop, and implement strategic HTR process initiatives, ensuring alignment with organizational objectives.
• Identify areas for user journey improvement, focusing on simplification, standardization, and automation, staying informed about external HR trends to enhance services.
• Review performance data and employee feedback to pinpoint service gaps and pain points, crafting effective solutions for continuous improvement.
• Maintain a laser focus on improving employee experience, collaborating with Service Delivery Leads in end-to-end process redesign. Collaborate with other functional GPOs globally to explore opportunities for synergy, collaboration, and end-to-end standardization.
• Advise on continuous improvement of enabling technology, aiming for an aspirational employee experience and greater efficiencies in HTR processes/services. Works closely with the HTR tower lead for ongoing performance review and improvement.
• Builds strong partnerships with business and senior HR leaders, representing the global HR process and operations organization in leadership meetings. Fosters transparency and plans improvement projects for key initiatives.

• Experience in an analytical background (5-7 years) with a degree in Economic, Business, Finance or Statistics.
• Possess a University Degree or equivalent, coupled with extensive experience in HR processes, showcasing a history of recognition as an HTR expert.
• Demonstrate previous participation in the development of business strategy, illustrating a strategic mindset and understanding of overarching organizational goals.
• Showcase a deep understanding of HTR processes, associated technologies, and data quality applications, with the ability to apply this expertise to the most complex problems.
• Fluent in English, both written and spoken, exhibiting clear, concise, and confident communication skills, particularly with senior stakeholders and management.
• Proven track record of managing, developing, and mentoring teams, demonstrating leadership qualities and the ability to foster collaboration across functions and the entire enterprise.
• Exhibit a self-starting, initiative-driven approach with strong interpersonal skills, a customer service-oriented mindset, and the capability to manage multiple projects in a fast-paced, purpose-driven environment.