We’re looking for a motivated and driven HR Shared Services Head who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

The HR Shared Services Head (Head of HR Hub Site Lead) will be responsible for establishing and managing all people related topics in the shared services center in Mexico to serve the North and South American regions.

Responsibilities (early Stages Of HUB Establishment)

• People Strategy: In partnership with global and local leadership, develop People strategy, roadmap, and HR operating model aligned with business priorities and needs.
• Contract Management: Create and manage employment contracts for newly hired employees, ensuring legal and regulatory compliance.
• Payroll Coordination: Oversee payroll processing in collaboration with the Finance Manager, ensuring timely and accurate compensation for employees.
• HR Admin Tasks: Handle essential HR administration tasks such as maintaining employee records, handling benefits administration, and managing local HR systems

Local Authority For Headquarter Function Roles

• Legal Representation: Serve as the local authority with power of attorney to sign employment contracts, termination letters, and other employment-related documents.
• Compliance Oversight: Handle necessary local legal HR tasks and ensure full compliance with all applicable labor laws, regulations, and corporate policies.
• Employee Relations: Act as the primary point of contact for employee relations issues at the site level, offering support and resolving HR matters effectively.
• Onboarding Management: Oversee and manage local onboarding processes to ensure a seamless experience for new employees.

People Management

• Team Leadership: Lead, coach, and develop team of HR specialists (dependent on size of Hub), ensuring alignment with the Hub’s goals and objectives.
• Performance Management: Conduct regular performance reviews, set clear objectives, and provide ongoing feedback and development opportunities for team members.

Community Building

• Cultivating a Positive Environment: Foster a positive and inclusive office environment that encourages collaboration, innovation, and employee engagement.
• Event Management: Plan, organize, and oversee community-building events and activities to promote team cohesion and a strong sense of belonging among employees.
• Employee Engagement: Implement strategies to maintain high levels of employee morale, motivation, and satisfaction, ensuring the Hub is a great place to work.

Site Operations (early stages of HUB establishment, then dedicated 0.5 / 1 office management FTE)

• Facility Management: Lead and manage the day-to-day operations of the Hub to ensure a well-maintained, safe, and efficient office environment.
• Logistics Coordination: Oversee office logistics, including space planning, equipment procurement, and maintenance needs to support operational efficiency.
• Health and Safety: Ensure that health and safety standards are met and maintained, conducting regular audits and inspections to comply with safety regulations

• Education: Bachelor’s degree in human resources, Business Administration, or a related field is required. A master’s degree or recognized HR certification (e.g., SHRM, HRCI) is a plus.
• Extensive HR Operations Experience: At least 8-10 years of experience managing HR operations within a shared services center or similar structure. You should have hands-on experience coordinating HR processes across multiple functions such as payroll, contract management, and compliance.
• Leadership and Coordination Expertise: Proven ability to lead and coordinate cross-functional teams in a hub environment, ensuring seamless collaboration between HR, Finance, and other departments. Experience in scaling operations as the hub grows is highly desirable.
• HR Administration and Payroll Expertise: Strong background in managing critical HR administration tasks, including overseeing payroll processing, employee records, benefits management, and onboarding, with a focus on accuracy and timeliness.
• Compliance and Legal Knowledge: In-depth understanding of Mexican labor laws and experience ensuring full HR compliance with local regulations. Previous experience acting as a legal representative (or similar) with responsibility for signing contracts and handling employee relations matters is advantageous.
• Employee Relations and Hub Coordination: Demonstrated ability to act as a central point of contact for employee relations, offering practical support and solutions. Experience in coordinating people-related activities across multiple teams while fostering a cohesive and collaborative work environment.
• Office and Facilities Coordination: Prior experience in managing the operational aspects of a hub, including office logistics, health and safety, and space planning. You should be comfortable leading the establishment of new processes and infrastructure as the site grows.
• Multilingual Communication: Strong communication skills with the ability to coordinate between local and global teams. Full professional fluency in both English and Spanish is required.
• Strategic Community Building: Experience leading employee engagement initiatives, coordinating community-building events, and promoting a positive work culture in a growing team