The HR Shared Services Manager is responsible for leading the team responsible for managing global employee data and records work. This leader will have the unique opportunity to help define our ways of working within our HRIS and CRM tools. In this role you will strategize how to improve and continue to innovate down to the details that produce a world class experience for our employees. This role calls for close partnership with People Operations colleagues as well as many other cross-functional partners. Our team is fast-paced and solutions-oriented with an unwavering commitment to partnership and employee experience. If you are looking for a challenging new role where you can see your impact every day, come join us.

This team owns the intake, resolution and escalation of operational work related to employee records and data. We provide centralized administration support for various programs, aligning business needs and regulatory requirements to manage employment data and documents. In this central role, you will manage and drive work across a team of operations specialists, using data-driven insights to shift resourcing strategies as needed and plan our support for large scale projects. Inspiring, supporting and leading a team is key to success in this role.

RESPONSIBILITIES MAY INCLUDE:

• Lead team in resolving issues of varied scope related to employment policies, practices and records
• Maintain the highest regulatory and compliance standards in handling employee records
• Ensure team processes complex data updates on records
• Maintain file storage, including both digital and hard copy
• Responding to time-sensitive requests for employment information from key Apple partners
• Architect innovative and scalable solutions to drive productivity
• Provide career development and mentorship to team of direct reports
• Build and maintain a quality relationship with internal business partners
• Collaborate with internal business partners to identify and resolve potential gaps
• Monitor and constantly strive to improve the efficiency and effectiveness of processes

Minimum

• People management and experience developing a team
• 10+ years of HR experience supporting multiple countries
• Experience working with enterprise HR systems, Workday strongly preferred
• Experience with ServiceNow or similar systems
• Ability to maintain the highest regulatory and compliance standards in handling employee records

Preferred

• Ability to collaborate and influence key business partners
• Proven success in developing effective strategies in an operational role
• Superior analytical skills and the ability to approach problems flexibly and creatively
• Expertise in effectively balancing workflow between team members, ensuring the needs of various business partners are being met Exceptional problem solving, time management, and organizational skills
• Proven track record of driving process improvements and an insatiable desire to provide outstanding customer service
• Excellent written and verbal communication skills and highly capable of exercising tact, discretion and diplomacy
• The ability to manage the demands of multiple and sometimes conflicting internal customers
• Ability to work independently, execute multiple tasks simultaneously, and cut through ambiguity
• Unrivaled attention to detail and consistent delivery of the highest quality of work
• Skilled at effectively managing and prioritizing escalations or business critical situations
• Degree education in relevant field desirable
• At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.