We are seeking a Digital Experience Operations Lead with a focus on content governance to join our team. This role is crucial in creating and managing valuable and relevant content for our global organization. You will play a key role in building digital governance, engaging with our target audience, and driving self-service adoption and engagement. Your efforts will ensure consistent and high-quality content delivery, fostering Workmate loyalty and trust, and ultimately contributing to the organization’s scale, self-service targets, online visibility, and business growth.

• Develop and oversee an effective content governance strategy and model aligned with business objectives. Including implementation and management of a multi-platform governance model to maintain content quality and consistency.
• Execute content governance to drive traffic, engagement, trust, and employee adoption of self-service first behavior.
• Manage the editorial and audit calendar to ensure all deadlines are met.
• Generate and consult key stakeholders in delivering engaging content for various audiences, personas and digital optimization
• Manage relationships with cross-functional content partner organizations to ensure alignment and consistency to governance model and standards.
• Ensure consistency of brand voice, style, and tone across all content.

Strong project management skills to design and execute a comprehensive content governance model.

Other Qualifications

• Prior experience in a similar role with a focus on content governance and managing digital experiences in a global HR service delivery organization
• Creative digital and content technology professional with a strong background in content optimization in multi-platform environment
• Ability to develop engaging content for a wide range of audiences.
• Creative thinker with excellent attention to detail.
• Highly organized with the ability to deliver high-quality work within agreed timelines.
• Excellent written and verbal communication skills.