As a Program Leader, you will provide leadership and partnership to the regional leaders of People Operations (People-Ops), Talent Acquisition (Contracts and Onboarding) as well as the Community Operations – Centers of Excellence (CommOps- COE) teams. The role will act as a key member of the APAC COE leadership teams within ComOps, as well as the People Operations Team.

• Be responsible for developing a deep understanding of the HR Shared Services and People Operations team, as it supports and enables the organizational and regional functional priorities.
• Be agile in providing insightful perspectives on business and leadership teams regularly to the People Operations HR lead.
• Build relationships and rapport with business leaders to strategically influence and provide expert-level inputs to enable the business goals through people strategy.
• Establish effective partnerships with People & Places functional teams and ensure that P&P’s strategies are executed, as needed, by the HR Shared Services team.
• Constantly think about how to improve the efficiency of the organization – use analytics and insights, look at teams, governance, external factors, and then structure and implement initiatives to address opportunities.
• Be a steward of our cultural values, as well as continually championing diversity, equity and inclusion.

Basic Qualifications

• Get it done attitude: You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed.
• Strong stakeholder intuition and communication skills: You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills.
• Structured, analytical thinking and problem solving skills: You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes.
• Passion for continuous improvement: We constantly welcome change, improving processes to raise standards. You must be always on your toes – finding the next opportunity to improve the way things were, and highly driven to make the change yourself.
• Attention to detail: Getting to the root cause of issues and understanding in granular detail the requirements, solution design, defects and levers to influence the metrics.

Preferred Qualifications

• Minimum 12+ years of HR Shared Services program management experience
• Experience in tech companies and/or strategy consulting firms
• Exposure to global and multicultural environments
• Strong analytical skills, excellent time-management and organizational habits
• Excellent influencing skills at all levels in the organization and flexibility to be proactive in a fast-paced, ever-changing environment.
• Strong analytical capabilities or prior experience working in analytical functions like people analytics
• Demonstrated ability to partner within and outside of HR
• Strong written and verbal communication skills and presentation skills
• Knowledge and experience in technology businesses and familiarity with their global HR practices and policies