We are looking for an experienced HR Manager to oversee the operations of our HR Shared Services Center site in Mexico City, Mexico. The HR Manager will be responsible for leading a team of HR professionals in delivering high-quality HR services to the organization.  This role will require a strategic approach to optimizing HR functions, including identifying opportunities for outsourcing, managing key HR functions, and implementing best practices across the HR Services team.

• Lead and manage the HR Shared Services Center site, including talent acquisition services, payroll, benefits administration, HR compliance, and HR Operations.
• Develop and implement HR strategies and initiatives that align with the overall business strategy and objectives.
• Drive continuous improvement in HR processes and systems to increase efficiency and enhance the quality of HR services.
• Ensure compliance with all federal, state, country, and local employment laws and regulations.
• Manage and resolve complex HR issues and provide guidance on HR policies and procedures to employees and management.
• Oversee the management of HR projects, including technology implementations, process re-engineering, and service delivery model changes.
• Collaborate with senior HR leadership to develop and monitor key performance indicators (KPIs) for the HR Shared Services Center.
• Foster a culture of high performance and continuous development within the HR team.
• Build strong relationships with business leaders to understand their needs and provide appropriate HR support.
• Manage the HR Shared Services Center budget and resources effectively.

Experience

• Bachelor’s degree in human resources, Business Administration, or related field; Master’s degree or HR certification (e.g., SHRM-CP, SHRM-SCP) preferred.
• Minimum of 7 years of HR experience, with at least 3 years in a managerial role within an HR Shared Services environment. (ServiceNow)
• Proven leadership skills with the ability to manage and develop a team of HR professionals.
• Strong knowledge of HR processes and best practices.
• Experience with HR Information Systems (HRIS) and data analytics, preferably Workday
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work strategically and collaboratively across departments.
• Effective decision-making and problem-solving skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Skills And Competencies

• Accountability for Results
• Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• -Strategic Thinking & Problem Solving
• Make decisions considering the long-term impact
• Patient & Customer Centricity
• Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels
• Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development – Play an active role in professional development as a business leader