As part of People & Culture – HR leadership team, the role holder will be accountable for delivering a proactive and high-quality HR Operations service for India aligned to business objectives and the achievement of key strategic priorities. The role encompasses a broad range of responsibilities designed to ensure smooth workforce management, compliance with labour laws, and effective HR service delivery.

• Managing & Optimizing end-to-end HR employee life cycle with a team of HR executives / generalists starting from Onboarding, employee lifecycle management, Performance management, Payroll, HR Advisory, compliance and policy and process governance.
• Developing and managing a highly engaged team of HR team members
• Ensuring governance, reporting and dashboards for team performance.
• Proactively identify, implement and drive a high quality, and flexible, customer focused HR Operations to achieve agreed SLAs across the business.
• Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service.
• Administer, improve and align processes regularly in line with the organisation policies, initiatives and external direction.
• Manage the ongoing relationship with P&C stakeholders to review and develop administration processes, considering further opportunities to move processes with HR Operations, to ensure maximum efficiency across.
• Drive and manage the delivery of P&C projects in the agreed timescales through collaboration and engagement of People & Culture and cross functional teams e.g. Legal, Finance, Payroll, L&D.
• Act as the final point of escalation for the effective resolution of queries within the HR Operations

HRIS & Reporting

• Manage, sustain & optimize the use of HRIS for employee data, workflows and reporting.
• Manage the reporting (MI) and analytics within HR ensuring the delivery of reports across business according to agreed SLAs
• Proactively support Director of People and Culture for reporting on key people aspects
• Develop for better ways to provide MI reporting which will drive engagement and enable
• decision-making
• Influencing, collaboration and communication
• Participate in and support People & Culture projects, considering the impact on the HR operations as a result of any agreed business initiatives.

Skill & Competencies

• Leads by example – consistently demonstrating behaviors which support and reflect the values of Thinking Beyond, Build Partnerships, Do the Right Thing.
• Demonstrates the courage to drive self and team outside of the norm and challenge existing ways of doing things to make change happen for the better
• Demonstrates a proven track record in managing a HR Shared Service Centre and outsourcing arrangements.
• Ability to effectively plan and prioritize workload to ensure key HR business processes have the resource to provide the agreed service levels.
• Experience as a HR Generalist with excellent knowledge of employment legislation and HR policies
• Excellent stakeholder management and engagement skills
• Experience of driving and leading change in a fast-paced, high volume environment, managing projects, working to deadlines and prioritizing own workload and workload of others
• Excellent communication skills across all levels in the business
• Lead and participate in cross-functional improvement initiatives.

Experience

• A relevant 15+ years of experience in HR Operations with strong HR process knowledge.
• Prior experience in transitioning processes and setting up a HR helpdesk, actively involves in implementation and maintaining data in HRIS system(s).
• Minimum 5+ years of experience in people management role
• Experience in managing process, performance, service delivery against agreed KPI / SLA.
• Excellent communication skills with ability to interpret and communicate.
• Working experience of MS Office Excel, Word, Outlook, Teams, Power Point and HR Systems.
• Excellent in reporting, analysis and presentation.
• Strong interpersonal and influencing, planning time management skills.
• Pro-activeness, assertive, solution oriented and initiative.