The Manager, Human Resources Shared Services (HRSS) will lead a team of employees that execute the strategic vision for Human Resources and provide support to all Healthfirst employees and HR colleagues.

• Act as a key stakeholder in supporting company-wide programs and then analyze data to provide business insights.
• Manage the HRSS knowledge base content and develop reference tools and provide training to ensure the team’s readiness in responding to inquiries accurately.
• Lead of a team of direct reports; train, coach and develop team members.
• Provide recommendations on ways HR can refine processes to build efficiency and improve the employee experience through partnering with COE’s.
• Use transactional and performance data to identify and prioritize process improvements.
• Support key annual processes, such as Open Enrollment and Performance Management – coordinating with multiple teams to ensure data accuracy, communication alignment and learning opportunities on changes to educate HRSS teammates.
• Partner across HR to continuously improve the employee experience.
• Actively challenge the status quo and acts as a catalyst for change by decisively adopting innovative ways of working, driving continuous improvement.

Minimum Qualifications:

• Associate degree from an accredited institution.
• Ability to coach and develop team members.
• Manage a broad range of work tasks, including resolving complex issues & interpreting policies and procedures.
• Demonstrated process improvement & change management experience to support continuous process improvement.
• Ability to prioritize heavy workload & manage multiple matters in a fast-paced environment with changing deadlines.
• Strong communication skills (verbal & written) and problem-solving skills.
• Strong attention to detail, customer acumen.
• Strong analytic skills and a demonstrated ability to analyze and interpret information and identify trends.
• Experience with ServiceNow (extract data, run reports, interpret data).
• Demonstrated abilities in using MS Office suite applications (Word, Excel, PowerPoint).

Preferred Qualifications:

• Bachelor’s degree from an accredited institution.
• Experience with Workday.
• Ability to work independently.
• Ability to perform multiple tasks.