This role provides leadership to HR Client Services, HCM Administration and Benefits Management team and ensures delivery of services to all JDI businesses to meet or exceed customer expectations.

• Drive high performance and service excellence, coaching and developing team members
• Own processes and ensure Service Level Agreement and customer satisfaction surveys meet targets. Lead continuous improvement efforts to improve business results.
• Act as primary contact with all JDI businesses on service delivery
• Maintain Services Offering catalog and 3 Year Road Map for HR Service Delivery including automation roadmap
• Own Business Continuity Process including planning, documentation and training
• Ensure delivery of excellent benefits services including new employee enrollment, annual re-enrollment process, KPI’s
• Ownership of benefits education for JDI employees, best practice approaches, annual calendar and continuous improvement
• Liaison with other JDI functions as required to support service delivery (Payroll, Finance, etc.)
• External benchmarking to support improvement of all ownership areas

Education & Skills

• Post secondary education
• 5+ Years experience in leadership roles
• Strong daily management and process management skills, ability to effectively manage operations
• Strong communication skills
• Experience with task automation an asset
• Customer focused with a strong sense of urgency, able to manage multiple priorities
• Experience in leading service organization an asset