Located in Wichita, Kansas, Heartspring is a leading provider of services and therapies for children with complex needs and developmental disabilities. We offer a residential and day school, pediatric therapies, and autism services.

• Hires and trains IT Staff.
• Schedules, organizes, and assigns projects to members of the IT team.
• Conducts performance evaluations that are timely and constructive.
• Handles disciplinary actions of employees as needed and in accordance with company policy.
• Leads development and implementation processes for the organization/s IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Regularly scan and evaluate the organization’s current systems to find any risks, vulnerabilities and improvement opportunities.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations.
• Develops and maintains relationships with external IT vendors and service providers.
• Coordinates multisite IT systems via enterprise resource planning (ERP).
• Manage network environment of 500 users.
• Manage hardware, software, and web-based infrastructures.
• Server management and maintenance
• Data-Backup and disaster recovery.
• Manage Office 365 (Outlook Suite, Teams, etc.), Google Suite, and Azure AD.
• Provide remote access support.
• Manage, Install, and troubleshoot the Verkada camera system, Cisco switches, firewalls, Ubiquity WIFI system, EMR system, and VPN.
• Collaborate closely with other departments to understand their IT requirements, needs and preferences and will install these systems accordingly.
• Establish on-call 24/7 365 days a year schedule for team.
• Ensure HIPAA and PCI compliance is maintained at all times.
• Work with third party support engineers to resolve technical issues.
• Performs other related duties as may be assigned by manager.

Required Knowledge and Skills

• A strong commitment to Heartspring’s values or excellence, celebration, leadership, service, possibility, and integrity.
• Must exhibit highest professional integrity and ability to work confidentially with discretion.
• Capability of organizing, conceptualizing, and prioritizing objectives.
• Thorough understanding of IT and practical applications to support the company’s goals.
• Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
• Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
• Demonstrated effective supervisory, interpersonal and leadership skills; ability to work independently with little direction.
• Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.
• Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered.
• Applies a customer centered approach to deliver and exchange information that leads to mutual understanding.
• Demonstrates ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Demonstrates advancing knowledge, skills and abilities in role and in field of practice.
• Demonstrated experience in managing a high-volume workflow office.
• Demonstrated experience of working effectively in a team environment with a customer service focus.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management teams.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
• Skilled in resolving conflicts and mediating disputes.