N/A
Lead – HR Tech
1 year ago
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Role leads the technology mandate for HR function globally (including group & subsidiaries of Cipla). Role is responsible to drive HR Tech Agenda and lead complete digitization of HR Processes across Employee Life Cycle (Hire till exit), thereby bring in efficiency & employee experience improvement that digitization has to offer.
Drive HR digitization globally to bring better accuracy in HR processes and enabling stakeholders to take decisions backed by data driven insights
- Lead digitalization implementation projects globally for all people process (Hire to Retire) â Includes system for HRIS, payroll, time & attendance, learning management, recruitment, onboarding, career & succession planning, performance & rewards.
- Evaluate and implement Digital 4.0 technologies like chatbot, robotic process automation, AI use cases.
- Lead roadmap for digitizing insights for people process
- Benchmark & explore the right fit products available in the market
- Build and deliver HR Tech roadmap globally
- Ensure sustainable deployment of technology across entities globally
Ensure robust delivery of various HRTech projects to speed up the process of digitization
- Define projects, create cross functional project team, lead project governance & reporting of status to sponsors
- Partner with COE/BU HRs to create business requirement document
- Follow agile delivery methodology
- Comprehensive User Testing of systems
- Project Deployment (Go Live) & stabilization
- Handover to process owner (CoE/BU HR)
Service existing digital applications to ensure smooth operations and lesser turnaround time
- Create and manage change requests for all HR applications
- Prioritize change requests.
- Consult and implement new functional enhancements in systems that are deployed
- Diagnosing and fixing errors or issues found by users
- Proactively diagnosing any system deviation to prevent future problems
Manage external vendors to bring down associated cost and get the best possible outcome
- Evaluate new Vendors as per Ciplaâ¢s Tech needs
- Perform as functional bridge amongst external vendors as well as internal stakeholders
- Manage vendor performance
- Run tech projects & operations within budgets
Major Challenges
- Internal Stakeholder Management: Getting buy-ins to make existing and new Projects a success!
- To increase adoptions, ensure stakeholder availability for training on new technologies
- Ensuring right fit of digitization as per organizational requirement (policy or process need)
- Ensuring right fit of globalization and localization in terms of Tech implementation considering one size doesn’t fit all
- Any deviation from existing agreed Timelines to be quickly mitigated
- Every technology has limitations mitigate gap between requirement vs what technology has to offer
Key Interactions
- GCPO, HRC, HRLT: For inputs, seeking buy-in, reporting on governance
- CoE Heads and Process lead from OD, C&B, TA, TM, Engagement
- IT leadership & other teams, Digital teams from IB, M&Q, Finance etc
- SPOCs from subsidiaries of Cipla
- Stakeholders of systems Employees, HRBPs, Recruiters etc
- Tech & Outsourcing Partner: Leadership & account teams from SAP, PeopleStrong, PWC, SteppingCloud, LeenaAI, Tydy, Acuta Technologies and many others
- Consultants as on need basis
Dimensions
- Number of projects delivered/completed
- Expected time of completion v/s real time of completion
- Percentage completion of project
- Number of users trained in new application
- Functional NPS & CSAT
- Opex Budget : ~INR 8 Cr per annum
Key Decisions
- Performance Appraisals, Leave approvals, L&D nominations etc.
- Purchasing decisions
- New Vendor & Existing Vendor Management
- Change requests
- Any system changes which can help to increase user experience better
- As per guidelines & business needs
- Within budget & recommendations for over -budget nos
- Invoice & Billing recommendations & approvals (approx INR 8 Crs annually).
- Evaluation, proposals, problem solving decisions impacting whole company
- Manage & prioritize change requests. Manage funding and resourcing accordingly
- Decisions which may have financial implications
Education
- MBA (HR) or B.E (with IT background)
Relevant Work Experience
- Minimum 12 years experience with at least 3+ years of experience in managing HR Technology projects