Lead the overall global competency center being setup for Alkem group of companies.

Shared Services Strategy and Planning:

• Develop a comprehensive shared services strategy aligned with the company’s business objectives, operational priorities, and growth initiatives.
• Conduct market research and benchmarking to identify best practices, industry trends, and opportunities for process optimization and standardization.
• Collaborate with senior leadership to define the scope, goals, and success metrics for shared services implementation and performance measurement.

Functional Integration and Consolidation:

• Lead the design and implementation of shared services models for finance, HR, procurement, IT, and other functional areas, ensuring alignment with business requirements and regulatory compliance.
• Define service level agreements (SLAs), key performance indicators (KPIs), and governance mechanisms to monitor and measure the performance of shared services functions.
• Establish cross-functional teams and working groups to facilitate the integration, consolidation, and standardization of business processes, systems, and data across departments and locations.

Process Optimization and Automation:

• Identify opportunities for process optimization, automation, and digitization within shared services operations to enhance efficiency, accuracy, and scalability.
• Partner with IT and digital transformation teams to evaluate, select, and deploy shared services platforms and tools that support process automation and data-driven decision-making.
• Establish a culture of continuous improvement within shared services operations, encouraging feedback, innovation, and collaboration among team members.
• Monitor and analyze performance metrics, operational data, and customer feedback to identify areas for improvement and implement corrective actions as needed.
• Regularly report on shared services performance, achievements, and challenges to senior leadership, providing insights and recommendations for optimization and enhancement.

Change Management and Stakeholder Engagement:

• Drive organizational change management initiatives to promote the adoption of shared services models, methodologies, and tools across the company.
• Engage with key stakeholders, including senior leadership, department heads, and end-users, to communicate the benefits of shared services and address concerns or resistance to change.
• Provide training, coaching, and support to employees impacted by shared services implementation, ensuring a smooth transition and alignment with new operating procedures.

• Bachelor’s degree in Pharma/Business Administration, master’s degree or professional certifications preferred
• Minimum of 12 years of experience in shared services, business process outsourcing (BPO), or related fields, with at least 3 years in a leadership role.