The Manager/Director of Shared Services is tasked with the management of the network shared services, specifically transportation, food services, and security. They support our current schools through strategic partnerships with school-based operations teams.

The Manager/Director of Shared Services contributes to the mission of Collegiate Academies and the success of our students through the support of our network and school-based staff. They must be an enthusiastic, passionate, and reliable partner to our schools and a constant model of excellent customer service. Our ideal candidate has a high bar for operational excellence and is passionate about systems, data and people, the impact of his/her work on students, and CA’s mission to build world-class public schools that prepare all students for college success and lives of unlimited opportunity.

• Own relationships with\ contracted transportation, food service & security vendor(s), including establishing optimal staffing models and schedules, defining and communicating expectations and post orders/task lists, addressing performance issues that require escalation to the network and/or management (vendor) level, and providing contract and budgeting input.
• Ensure our vendors (meet or exceed their contractual obligations and performance goals.
• Support campus Directors of Finance and Operations (DFOs) with day-to-day management of their assigned shared service staff.
• Facilitate meaningful collaboration between vendors & schools that produces excellent results for students and teachers.
• Ensure that vendor account information is up to date at all times in the CA Vendor database.
• Collect the data we need to evaluate all major Fixed/Shared Expenses.
• Hold vendors accountable to meet all contractual requirements.
• Develop, track and communicate appropriate metrics to measure and manage the quality of contracted services.
• Monitor and manage budgeted and actual expenditures for assigned categories.
• Perform regular assessments of campus shared services gathering not only first-hand impressions but also input from DFOs, School Leaders, and other campus-based staff.

Mindsets, Beliefs, And Skills

• A strong service orientation and ability to think strategically and innovatively to continuously improve network and school-based operations.
• Demonstrates ability to think big, manage multiple priorities, and work with ambiguity.
• Highly organized with the drive to meet organizational and departmental objectives.
• Has strong time management skills, the ability to manage multiple tasks and meet tight deadlines. Demonstrates flexibility and ability to juggle competing priorities.
• Demonstrates grit, personal responsibility, and has the ability to work independently.
• Proactive problem-solver who is able to work successfully in a high-paced environment.
• Excellent computer skills, including Microsoft Office, Word, Excel and Google Suite.
• Proven ability to communicate with and work well with all levels within an organization specifically working effectively within the culture and processes used in educational organizations including teachers, students, families, vendors, and colleagues.
• Ability to maintain a calm, professional demeanor in the face of competing demands and external pressures. Able to have difficult conversations respectfully.
• Relentless commitment to the mission of educating scholars and enjoys working with children.

Qualifications

• 1-3 years of relevant experience preferred, project planning experience a plus.