This role will work closely with various HR employees across multiple regions and teams to provide exceptional operational HR Services. This role is responsible to lead the GBO Data Management and India HR Operations (in coming time), along with partnership and support to Pacific region.

• HR Ops Policy/Procedures: Maintain and administer enterprise level human resources policies and procedures in accordance with internal audit and solution center governance / control criteria.
• Legal Compliance: Responsible for ensuring that HR services are delivered in accordance with all Legal and Regulatory needs for the HR transactional processes. Ensure compliance with relevant data privacy and data protection policies and regulations.
• Performance and Operational Standards, Continuous Improvement: Accountable for delivering HR services against the internal provisions of the agreed Service Level Agreements and Key Performance Indicators (SLA’s/KPI’s)
• Team Management: Build and maintain a strong team through effective recruiting, training, coaching, engagement, team building, and succession planning.
• Intake, Standardize and Automate work from HR colleagues in the regional HR teams.

Minimum Requirements

• Strong business and HR operation acumen, including strong problem solving skills, critical thinking, and self-initiative
• Master’s Degree is preferred in Human Resources, Business Administration, Operations Management or related field preferred; Bachelor’s Degree required
• Minimum of 10 years of experience (Shared Service + HR Operations)

Preferred Skills And Experiences

• Previous global or international experience
• Experience in managing broad based HR services with a large size company and or service
• provider preferred; exposure of working in Shared Service Model
• Experience in SAP Success Factors preferred
• Strong Stakeholder Management skills, in order to manage the expectations
• Knowledge of continuous improvement/lean principles to drive efficiencies and save cost