We are seeking dedicated and detail-oriented HC Shared Services & Operations Manager to join our team and contribute to our mission of delivering high-quality HR support to our applicants, new hires and existing employees. The ideal candidate should have a strong background in Workday, HR shared services, managing ticket SLAs, excellent presentation skills, and a passion for leading and developing people.

• Manage the coordination, preparation, and execution of new hire orientation on a weekly basis.
• Take responsibility for all employee lifecycle processes within Workday, including terminations, job changes, compensation changes, one-time payments, personal information updates, and time off requests.
• Oversee the team’s responsibilities, including job changes, COVID case tracking, payroll audits, one-time payments, state taxes, unemployment claims, employment verifications, EAD/visa renewals, terminations/resignations, level 0 benefits inquiries, new hire questions, and requirements.
• Act as an escalation point for all Human Capital ticket questions or issues from hire to retire and beyond.
• Collaborate with HCIS on testing and implementing any improvements or changes within Workday HCM.
• Identify and implement opportunities for employee and manager self-service in Workday, streamlining processes and empowering employees and managers to handle routine tasks independently.
• Work closely with Payroll, Benefits, HR Business Partners, and other centers of excellence to support their operational needs, ensuring seamless integration and collaboration across HR functions.
• Manage annual projects regarding onboarding, school staff planning, and compensation, ensuring successful execution and alignment with organizational goals.
• Utilize strong presentation skills to effectively communicate updates, changes, and best practices to team members, stakeholders, and leadership.
• Lead, motivate, and develop a high-performing HR shared services team, providing coaching, feedback, and professional development opportunities.

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification is a plus.
• At least 5 years of experience in a shared services environment, with a strong understanding of Workday HCM and related processes.
• Demonstrated ability to manage ticket SLAs and effectively handle escalations.
• Excellent presentation skills with the ability to communicate complex information in a clear and engaging manner.
• At least 3 years of people leadership experience with a track record of developing and motivating a team.
• Proactive and results-oriented individual who is a go-getter and thrives in a dynamic environment.
• Strong problem-solving skills and the ability to identify and implement process improvements.
• Proficiency in Excel to analyze and present data effectively.
• Strong knowledge of Workday HCM and Absence modules, with a demonstrated ability to leverage these systems to streamline HR processes.
• Experience with ADP for payroll processing and related functions.
• Basic understanding of Workday reporting, enabling the extraction and analysis of HR data to support decision-making.
• Some project management experience is a plus, demonstrating the ability to plan, execute, and oversee HR initiatives.
• Possession of a PHR or other relevant HR certification would be a plus, indicating a strong understanding of HR best practices and regulations.
• Some knowledge of payroll and benefits processes, demonstrating a holistic understanding of HR operations.